As the Chief Researcher for the AA-ISP, Richard has provided insights on the conflict of inside sales agent’s job duties, the importance of initial and continuous training, and the limited influence of pay for performance on agent retention. Richard’s consulting expertise include:
- Leadership and Executive Development
- Recruiting and Hiring Options
- Lead Generation
- Culture Transformation
- Process Enhancements
- Updated Compensation Model
Recently, Richard has been sought out to provide quantitative analysis to determine if potential vendors can actually deliver what they promise. Through the use of complex statistical models, Richard is able to isolate performance claims and control for a number of variables.
As a speaker, Richard has presented on a number of sales and leadership topics to up to 3,000 participants, including: Relationship Building as Leadership Excellence, Leadership Branding Strategy, Leadership Challenges for Diverse Leaders, Corporate Capital and Being the Whole You at the Workplace. In addition, Richard facilitated “Appreciating Differences” training to over 2,000 employees.