UHD Teaching and Working Online and Remotely
In the event of a campus closure due to weather, illness, or emergency, UHD offers various methods for continuing instruction and support services remotely. Official closures will be announced on the University's website and via emergency alerts.
Sign Up For Campus Emergency Alerts
Communication, Collaboration, & File Sharing
- Microsoft 365 Email (The primary system for university communication).
- Microsoft 365 OneDrive (A cloud-based service for storing and sharing files).
- Canvas (Online Course Delivery System)
- Microsoft Teams (A hub for department collaboration, chat, and video conferencing).
- Zoom (A platform for virtual meetings and recorded lectures).
- Departmental Network Share Drives (Access your department's shared drives from any computer).
- Veritas Desktop and Laptop Option (DLO) Web Access (Access your backed-up data via the DLO Web Access portal).
- Adobe Sign (Sign Documents with a Digital Signature)
- Adobe Markup Tools (Comment and markup a PDF)
Remote Access Tools
- Work from Home IT Security Guidelines (Follow UHD's security policies when working remotely).
- Find Your Computer Name
- Installing VPN (Allows access to on-campus resources from off-campus).
- Using Remote Desktop (Accessing Your Work Computer)
- Accessing Library Resources Off-Campus
Get Support
Additional Resources
- Using Your Smart Phone as a Webcam: (If you computer doesn't have a webcam, learn how to use your smartphone for Zoom or lecture recordings).
- LinkedIn Learning Curated Resources: LinkedIn Learning (Free access to Faculty and Staff; thousands of courses, including tutorials on working from home and mental health support that can be accessed across desktop and mobile devices. Note: You will need to login with your UHD username and password to access these resources).
Sign Up For Emergency Alerts
To ensure you are set up to receive Campus Emergency Alerts, please follow the steps below in myUHD:
- Faculty & Staff Instructions (UHD)
- Student Instructions (UHD)
- Lone Star College Alert: (UHD faculty, staff, and students who visit LSC Northwest, CyFair, and Kingwood campuses will have to sign up as community members to be added to Lone Star's Emergency Notifications System.)
Faculty and staff are also encouraged to ensure all contact information is up to date with their departments.
Communication, Collaboration, & File Sharing
Microsoft 365 Email 
In the event of closure faculty and staff will need to communicate with students and each other. It is a good idea to become familiar with Office 365 email as most official communication will be via email.
- Logging Into Outlook on the Web
- Sending an Email
- Adding an Attachment
- Setting Up Mobile Email for Faculty & Staff
- Setting Up Mobile Email for Students
- Finding Student Email Addresses
- Forwarding Microsoft 365 Email
- More Information about Microsoft 365 Email
Microsoft 365 OneDrive 
OneDrive is a cloud-based file hosting service similar to Google Drive and Dropbox. All current UHD faculty, staff and students have 1TB of space available in OneDrive. In the event of closure you may want to store large files, such as videos or recorded lectures, in OneDrive and share them with students via email or Canvas.
- Uploading and Sharing Files in OneDrive
- OneDrive App for Windows
- OneDrive App for Mac
- Sharing a Recorded Video in OneDrive
- More Information about Microsoft 365 OneDrive
Microsoft Teams 
Ideal for working with people in your department, Microsoft Teams is a hub for collaboration. Use Teams to communicate, file share, video conference, collaborate on documents and so much more.
- Logging in to Teams
- Using Microsoft Teams
- Starting Chats and Making Calls in Microsoft Teams
- Uploading Files to a Team
- More Information about Microsoft Teams
Zoom 
Hold virtual meetings or even record video lectures using Zoom. Zoom allows for video and audio conferencing while screen sharing on computers, mobile devices, and tablets. Record your video session using Zoom Cloud and share your video with students or coworkers.
- Zoom FAQs
- Downloading the Zoom Client
- Logging into Zoom
- Chatting in Zoom
- Starting a Zoom Meeting
- Recording and Sharing a Video in Zoom Cloud
- Securing Your Zoom Virtual Classroom
- Sharing a Recorded Video in OneDrive
- Updating Zoom
- Using a Document Camera in Zoom (Video)
- Using a Tablet in Zoom
- More Information about Zoom
- Additional Useful Tutorials
Departmental Network Share Drives 
By signing in to Network Share, you will be able to access your department's network share drive from any computer that has access to the internet.
Veritas Desktop and Laptop Option (DLO) Web Access
Access the data backed up by Veritas Desktop and Laptop Option (DLO) Agent by using the new Veritas DLO Web Access.
Remote Access
Work from Home IT Security Guidelines
Finding Your Computer Name 
If you are wanting to utilize VPN or connecting to your work computer off-campus, you will need to know the name of your workstation.
To find your device name:
- Click Start > Settings > System > About
- Click System Info
- Write down your full device name
Installing VPN Client 
VPN allows faculty and staff to access on-campus resources, including your desktop computer, from an off-campus computer. The VPN client will need to be installed on your home computer.
- Logging into VPN
- Downloading the Palo Alto VPN Client. You may only access this link from off-campus
Note: You do not need to use VPN to access PeopleSoft, Canvas, or Zoom. You will only use VPN to access your work computer via Remote Desktop. All other services are available without the use of VPN.
Using Remote Desktop 
Accessing Library Resources Off-Campus 
Some library resources require faculty, staff, and students to login when attempting to view them from off-campus. If you are having trouble viewing videos or accessing journals, Contact a Librarian in a virtual chat session. If you are specifically needing assistance with films on demand from off-campus, visit How to Access Films on Demand From Home to troubleshoot.
Signing Documents from Home
Adobe Sign allows users to sign documents and/or have documents signed by others quickly from anywhere using a web browser or mobile device.
Getting Support
IT Service Desk
Phone: 713-221-8031
Email: itservicedesk@uhd.edu
Hours: Open Daily 7 a.m.–Midnight
Canvas Support
Phone: 713-221-2786
Email: TTLCHelp@uhd.edu
Hours: Monday–Friday, 7:30 a.m.–6 p.m.
IT Training
Need training or assistance? Register for remote training sessions on the following topics:
For additional information on other IT services, visit Information Technology's home page.