DLO Backup Utility
This page provides instructions on how to access data that has been backed up by Veritas Desktop and Laptop Option (DLO) Agent from remote locations using the Veritas DLO Agent web portal. Please note that this web portal is not accessible while connected to the UHD network, both on campus or via VPN. Read more information about our Veritas DLO Agent.
To access the data that has been backed by Veritas DLO Agent please follow these steps:
How to Login
-
While using supported browsers like Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge and Safari visit https://dlo.uhd.edu
-
To login make sure you add "uhd\" before your username. For instance, uhd\smithj
-
Enter your uhd password.
-
Click on "Login".
Once you are logged into this portal, the system will display the Verita DLO Dashboard. The
left side panel shows all the computers you have logged into over the past few months
that were running DLO. The center section displays the hard drives of first computer
listed in the left side panel. For instance, the image below shows how BRASTEDO-W7TEST
is already selected.
How to Access and Retrieve Data from the DLO Desktop Agent
- Double-click the "Veritas DLO Desktop Agent" icon
in the System Tray (lower right corner of your screen).
- Click on "Restore" option from the "Views" area on the left side of the open window.
- Expand the "Backups on this computer (your PC name)" item listed by clicking on the "+" sign.
- Navigate to the folder where the file you are trying to recover existed; example My Documents, Desktop.
- Select the file* by checking the box to the left of the file name and/or right-click
on the file name and choose Restore from the drop-down menu. Accept the defaults from
the windows that appear.
After the restore is complete, choose OK. The file will be restored to its original
location on your PC.
*Up to three (3) versions of the file will be displayed; you can pick any one to restore.
How to Access and Retrieve Data from the Web Portal
-
On the left side panel select the computer you wish to retrieve data from.
-
Using the center panel select the folder location of the data you wish to retrieve.
-
If you make a mistake and click the incorrect folder, click on the top folder with the two dots (..). This will will bring you back up one level.
- Note that most people's My Documents folder will be in a path similar to this, unless it was moved. C:\Users\[your users name]\Documents\
- Note that most people's Desktop folder will be in a path similar to this, unless it was moved. C:\Users\[your users name]\Desktop\
- Once you have located the file you wish to retrieve, you will see some file information like "Name", "Last Modified" date and "Size".
-
Click on the "Download" green circle to start downloading the file to the computer you are currently using. Please keep in mind that each browser has its own look and feel when downloading files.
-
You can select multiple files to be downloaded together.
-
If you selected multiple large files for download, you can view the progress by clicking on the yellow view progress button above the file names.
Special note: Even though DLO does keep several versions of files as you make changes, only the
latest version of the file is available for download through the web interface. Should
you need an older version, please contact the IT Service Desk.
Veritas DLO FAQs
All files in the following folders under your own profile will be backed up with the
exception of certain file types (see below): Documents folder, Desktop folder, Pictures
folder, and bookmarks from Internet Explorer, Firefox and Chrome are all protected.
All files that have the following file extensions/types will not be backed up: exe,
iso, msi, mp3, mp4, avi, wma, tmp, vmdk, and vhd. We also exclude zip and tar files.
Yes, if the PST is connected to the Outlook Client (no matter the location, except
for the DO_NOT_BACKUP folder) or stored in a protected folder.
Only you can access backed up files from your PC. If your PC crashes or the hard drive
gets corrupted, you will have to login with your own credentials on another PC that
has the "Veritas DLO Desktop Agent" running in order to restore your file(s).
Your files will be backed up in continuous mode/live as revisions happen to your file(s)
If you do not want specific files or folders to be backed up, follow these steps:
- Create a new folder called DO_NOT_BACKUP (case sensitive – must be capital letters) on your PC.
- Move files and/or folders you do not want backed up to the DO_NOT_BACKUP folder. The automatic backup system is configured to NOT back up the
- folder.
- Double-click the "Veritas DLO Desktop Agent" icon in the System Tray (lower right corner of your screen).
- Click on "Restore" option from the "Views" area on the left side of the open window.
- Expand the "Backups on this computer (your PC name)" item listed by clicking on the "+" sign.
- Navigate to the folder where the file you are trying to recover existed; example My Documents, Desktop.
- Select the file* by checking the box to the left of the file name and/or right-click on the file name and choose Restore from the drop-down menu. Accept the defaults from the windows that appear.
The automatic backup system is configured to keep the last three revisions of the
backed up files in case you accidently overwrite the same file with the wrong data.
Yes, as long as the "Veritas DLO Desktop Agent" is installed on that PC. Only files
that are created under your own profile and in the protected folders will be backed
up.
Yes.
As long as the data is still on your office PC, it will always be on the backup server.
If you delete a file or a folder from your office PC, the backup of that file or folder
will be kept on the backup server for 60 days and then it will be purged permanently.
No, this is simply a backup of the existing files from your office PC.
If you are using a UHD issued laptop on UHD's wireless network and the laptop has
the "Veritas DLO Desktop Agent" installed, your files will be backed up automatically.
For additional support, contact the IT Service Desk