Professionalism in the Workplace Certificate (COMING SOON)
Customer Service and Professionalism is a critical part of what you offer to customers in the first moments of contact to the weeks, months, and years afterward. Professionalism is provided not just to customers but also to fellow employees and supervisors making the workplace pleasant and gratifying.
Professionalism is comprised of multiple puzzle pieces that must bet put together but the focus should always be people first. Providing quality support in the purchase and maintenance of a product or service and respectful problem solving will make you a sought-after employee.
Prepare yourself to be the best employee you can be regardless of the business or industry by joining UHD Office of Continuing Education in this essential training.
Learning Outcomes
The participant will be able to:
- Identify attitudes and values that contribute to effective work habits
- Demonstrate how to work effectively as part of a team
- Exhibit business etiquette and civility
- Communicate effectively verbally,
- Exercise de-escalation techniques for difficult circumstances and conflict resolution
- Exhibit workplace ethics
- Characterize appropriate attire and general appearance for the workplace
- Define and appreciate respect
Registration Coming Soon
For additional information, please call 713-221-8032 or send an email to ce@uhd.edu