Basic Position Information
Job Code: 9023
Title: Telecommunicator IV
Department: Public Safety
Essential Personnel: Y
Job Family: Administrative Operations
Job Sub-Family: Police
FLSA Classification: NE
Job Grade: 63
Grade Min: $51,601
Grade Mid: N/A
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: Pre-Defined
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: Y
The Telecommunicator IV answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers. Uses a range of computer systems to disseminate information as necessary to police and security officers. Routes police and security officers for service calls on campus.
- Monitors the security system, cameras, elevator panels, fire alarm systems, water flow alarms, and call boxes as well as operating systems for room unlocks, door locks; secures the building; verifies access levels for individuals requesting access to rooms
- Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers. Operates a multi-channel radio system, including recording transmissions, sending transmissions, and relaying instructions to police officers around campus
- Routes police officers and security officers for service calls on campus
- Manages an integrated parking management system which includes managing customer, permit allocations, citations, vehicle information , notifications, and over all access to all garages/lots; assists other departments by accommodating requests during and after normal business working hours
- Assists and provides guidance to faculty, staff, and students who visit the walk up window.
- The Telecommunicator IV serves as a team lead in the absence of the supervisor
- Performs all other duties as assigned
Delegation of Work:
- High School Diploma or equivalent
- Minimum of eight (8) years of related job experience
- Master Telecommunicator Proficiency Certification
Knowledge, Skills and Abilities
- Knowledge of principles of working in higher education as a Telecommunicator
- Excellent communications skills
- Good customer care skills
- Strong critical thinking skills
- Ability to operate radio and communications systems, listen, record pertinent information, effectively communicate with diverse population.
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment that operates 8 to 12 hour shifts on a 24/7/365 basis.
- Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
- Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
- Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
- Must have the ability to move items of up to 30lbs.
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
- Formulates plans and strategies to proactively resolve anticipated problems.
- Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
- Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.