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Telecommunicator III

Basic Position Information

Job Code: 9022

Title: Telecommunicator III

Department: Public Safety

Essential Personnel: Y

Job Family: Administrative Operations

Job Sub-Family: Police

FLSA Classification: NE

Job Grade: 62

Grade Min: $46,910

Grade Mid: N/A

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Telecommunicator III operates and monitors the CAD system, NCIC/TLETS Terminals, and CCTV systems, while communicating with officers via radio in order to provide a safe and secure environment for all UHD students, faculty, staff, and visitors.


  • Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers.
  • Operates a multi-channel radio system, including recording transmissions, sending transmissions, and relaying instructions to police officers around the campus.
  • Requests, obtains, and disseminates information as necessary to police and security officers.
  • Uses a range of computer systems, entering, updating, and recovering data as necessary.
  • Routes police officers for service calls on campus.
  • Monitors the security system, cameras, elevator panels, fire alarm systems, water flow alarms, and call boxes, as well as operating the systems for room unlocks, door locks; secures the building; verifies access levels for individuals requesting access to rooms.
  • Serves as a point of contact after hours and on weekends for all university related inquiries; serves as a point of contact during inclement weather or campus closures.
  • Attends to faculty, staff, and students who visit the walk up window.
  • Manages an integrated parking management system which includes managing customer information, permit allocations, citations, vehicle information, notifications, and over all access to all garages/lots; assists other departments by accommodating requests during and after normal working hours.
  • Maintains records for Sex Offender Registration and Lost and Found Property.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A


Required Education:

  • High School Diploma or equivalent

Required Experience:

  • Minimum of four (4) years of related job experience


  • Advanced Telecommunications Proficiency Certificate is required.
  • Must become certified by the Texas Department of Public Safety in TCIC/NCIC full access and CJIS Security Awareness.

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of the principles of working as a Telecommunicator in a higher education environment.


  • Excellent communications skills;
  • good customer care skills
  • Strong critical thinking skills.


  • Ability to operate radio and communications systems
  • Ability to listen
  • Ability to record pertinent information
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment that operates 8 to 12 hour shifts on a 24/7/365 basis.

Physical Demands:

  • Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.
  • Must have the ability to move items of up to 30lbs.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.