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Telecommunications Specialist

Basic Position Information

Job Code: 4387

Title: Telecommunications Specialist

Department: Computing, Telecom & Video Net

Essential Personnel: Y

Job Family: Technology Services

Job Sub-Family: Computing / Telecom

FLSA Classification: NE

Job Grade: 13

Grade Min: $47,731

Grade Mid: $57,277

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: N/A

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Telecommunications Specialist maintains and supports the University's physical network and telecom infrastructure, including, but not limited to, voice, data, audio, and video services.


  • Installs and repairs the physical layer of UHD's network of copper and fiber cabling, routers, and switches; runs and relocates network cables to their desired location as requested
  • Troubleshoots cables when they are not working
  • Ensures that inventory of all required materials is available
  • Coordinates and supports other IT groups and departments regarding networking and telecom tasks and projects
  • Provides training and support to students, staff, and other IT groups regarding the network and telecom infrastructure as required
  • Researches and evaluates various applications of information and communications technology (ICT) cabling installation; makes suitable recommendations based on applicable codes, standards, and best practices

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Part-time employee

Delegation of Work:

  • Occasionally assigns work to subordinate(s)

Supervision Given:

  • May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.


Required Education:

  • 30 hours of college course work or technical training in related field

Required Experience:

  • Minimum of one (1) years of job-related experience


  • Must maintain a valid, current driver's license

Preferred Qualifications

  • BICSI certification is preferred

Knowledge, Skills and Abilities


  • Knowledge of IT copper and fiber cabling infrastructure
  • Basic knowledge of networking and related components


  • Good technical skills, including proficiency in MS Office
  • Strong organizational and project management skills
  • Excellent interpersonal and communication skills


  • Ability to install, test, and troubleshoot a variety of cable types, including copper, fiber, and coaxial type cables
  • Ability to troubleshoot all networking issues
  • Ability to install network racks and equipment
  • Ability to identify damage to copper or fiber cabling, using the appropriate tools
  • Ability to create a job plan and scope of work

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment, technology server room, classroom, training room, auditorium, outdoor areas, library environment, gymnasium, or other physical training rooms.

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Work involves occasional exposure to elements, such as inclement weather, extreme temperatures, oil, and dust.
  • May, on rare occasions, be exposed to the risk of electric shock, vibration, or potentially hazardous bodily fluids
  • May, on rare occasions, be required to work in a confined space or in a high dangerous place.
  • May, on rare occasions, work on hazardous traffic conditions
  • May, on rare occasions, be required to wear a respirator
  • May be required to move items of up to 100lbs

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

  • Communicates clearly, concisely, and with courtesy.
  • Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
  • Communicates requests for further action or resources to appropriate individuals with tact.

Support Proficiency

  • Possesses comprehensive knowledge and skills with multiple hardware and software systems.
  • Effectively applies expertise to identify and troubleshoot user issues.
  • Competent to install and configure new systems.
  • Willing to share expertise and provide technical support to others.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.