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Systems Integration Administrator

Basic Position Information

Job Code: 3907

Title: Systems Integration Administrator

Department: Technical Services

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Technical Services

FLSA Classification: E

Job Grade: 17

Grade Min: $72,265

Grade Mid: $88,524

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Systems Integration Administrator administers system-level support of information systems, including the installation, configuration, troubleshooting, repair, maintenance, and support of these systems, with a primary focus on Blackboard.


  • Administers system-level support of information systems, including reviewing, analyzing, and modifying systems, and coordinating and assisting with software installations and upgrades
  • Administers, manages, secures, troubleshoots, and supports the Linux Server Operating System and the VMWare vSphere, Listserv, and Azure environments
  • Administers, manages, secures, troubleshoots, and supports the Load Balancer Technology, Disaster Recovery Technology, High-Performance Linux clusters, and Identity Management Solution
  • Administers, manages, secures, troubleshoots, and supports the infrastructure for the application protocol used for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network (LDAP)
  • Performs diagnostics, resolves problems, and reports escalated problems to vendors
  • Monitors the Blackboard environments, including security; makes recommendations regarding hardware and software acquisitions for Blackboard environments
  • Works with server administrators and the Technology Learning Services leadership to plan for downtime and system configuration
  • Resolves software issues that may arise in collaboration with servers administrator; maintains and updates scripts that create courses, users, and enrollments
  • Provides escalated level support to other Information Technology departments
  • Serves as the liaison between Information Technology's Technical Services (TS) and the Technology Learning Services (TLS) group

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A


Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of five (5) years of related job experience


  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of Linux Server Operating System and the VMWare vSphere, Listserv, and Azure environments;
  • Knowledge of Load Balancer Technology, Disaster Recovery Technology, High-Performance Linux clusters, and Identity Management Solution;
  • Knowledge of all relevant trends, issues, and accepted practices


  • Strong analytical and problem solving skills; excellent interpersonal and communication skills.


  • Ability to support all relevant technologies;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment and a technology server room.

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

  • Possesses comprehensive knowledge and skills in a technical area.
  • Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
  • Competent to learn new technologies and integrate them with existing technology.
  • Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.