Systems Administrator I
Basic Position Information
Job Code: 4430
Title: Systems Administrator I
Essential Personnel: N
Job Family: Technology Services
Job Sub-Family: Technical Services
FLSA Classification: NE
Job Grade: 15
Grade Min: $58,809
Grade Mid: $70,571
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: Pre-Defined
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Systems Administrator I analyzes, implements, administers, updates, supports, and evaluates the performance of the university operating system environments and client-server applications.
- Researches and develops IT solutions for internal IT groups, staff, and students; tests solutions and works with appropriate team members to assist in developing solutions that enable greater efficiency and effectiveness
- Participates in testing and evaluating new applications, systems enhancements, programming upgrades, and other systems and applications improvements
- Develops or assists in the development of proof-of-concept (POC) demonstrations and test scripts for integration and end-user acceptance testing in coordination with IT user support and internal project teams
- Acts as a subject matter expert for technical support and troubleshooting issues
- Obtains quotes from vendors and coordinates with internal IT groups to purchase hardware, services, or software at the most cost-effective price that can be obtained
- Coordinates upgrade schedules with vendors and/or end-users for installation, maintenance, or troubleshooting systems or application used by various end users
- Monitors the ticketing system, troubleshooting and resolving all support tickets effectively and expeditiously
- Creates standard documentation to be used by various end users
- Performs tasks that are related to a specific department
- Performs all other duties as assigned
Delegation of Work:
- Associate's degree, vocational certificate, or 60 hours of college course work
- Minimum of one (1) year of related job experience
- None required
- Bachelors degree
- Experience related to a particular system or certifications
- Three (3) years of related job experience is preferred
Knowledge, Skills and Abilities
- Knowledge of client server model systems and applications and the related trends, issues, and accepted practices;
- Knowledge of scripting; knowledge of Windows operating system administration;
- Knowledge of virtual computing infrastructure;
- Basic knowledge of networking
- Good technical skills, including proficiency in MS Office;
- Strong analytical and problem solving skills;
- Excellent interpersonal and communication skills
- Ability to support an assortment of system administration software;
- Ability to troubleshoot and resolve issues;
- Ability to apply due diligence;
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment.
- Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
- Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
- Clarity of vision is required
- Must have the ability to move items of up to 35lbs
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
- Possesses comprehensive knowledge and skills in a technical area.
- Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
- Competent to learn new technologies and integrate them with existing technology.
- Willing to share expertise and provide technical assistance to others.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.