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Security Officer

Basic Position Information

Job Code: 9065

Title: Security Officer

Department: Public Safety

Essential Personnel: N

Job Family: Administrative Operations

Job Sub-Family: Police

FLSA Classification: NE

Job Grade: 09

Grade Min: $32,995

Grade Mid: $38,769

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Security Officer maintains the security of the university campus and property, patrolling all areas, and provides the first line of assistance to the police department.


  • Promotes lawful behavior and protects the welfare of the students, faculty, and staff as a uniformed presence; performs foot and vehicle patrols, monitors behavior, secures buildings and property, investigates disturbances, maintains order, and enforces regulations.
  • Observes and reports any criminal activity to the police department.
  • Mans the check-in posts to ensure that only students, faculty, and staff members gain access.
  • Escorts faculty to the carpark during night time operations as required.
  • Follows all department policies for building access, room unlocks, and security.
  • Communicates as necessary with dispatch and police during incidents on campus.
  • Follows protocols to secure specific rooms or locations on campus.
  • Assists students and visitors to the campus by providing directions and answering questions.

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A


Required Education:

  • High School Diploma or equivalent

Required Experience:

  • Minimum of one (1) year of work experience


  • Must maintain a valid, current driver's license
  • CPR and First Aid certification is required, upon one (1) year of employment

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of the campus, its buildings, and the area(s) patrolled upon hired.


  • Good technical skills, including proficiency in MS Office
  • Excellent interpersonal and communication skills.


  • Ability to defuse situations when necessary
  • Ability to represent the university professionally
  • Ability to display compassion an understanding when necessary
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment (> 8 hours), a lobby customer service island or reception area (> 8 hours), technology server room (> 8 hours), a classroom, training room, auditorium, (> 8 hours), and outdoor areas (4 to 6 hours)

Physical Demands:

  • Work involves significant outdoor work and requires standing and/or walking for long periods of time (more than 4 hours per day)
  • Work involves considerable exposure to unpleasant elements, such as inclement weather, extreme temperatures, fumes, and airborne particles
  • May be exposed to hazardous traffic conditions. Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors
  • Must have the ability to move items of up to 35lbs. Work pattern involves shift work
  • Overtime work may be required

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.