Manager, Video Production and Digital Signage Services
Basic Position Information
Job Code: 4140
Title: Manager, Video Production and Digital Signage Services
Department: Technology Learning Services
Essential Personnel: N
Job Family: Technology Services
Job Sub-Family: Computing / Telecom
FLSA Classification: NE
Job Grade: 17
Grade Min: $72,265
Grade Mid: $88,524
UHD Succession Plan: N/A
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Manager, Video Production and Digital Signage manages and plans all the university's video production, lecture capture, and digital signage efforts and needs while overseeing the staff who perform these tasks.
- Plans and manages all services required to create the university's video productions
- Records and streams events; captures lectures
- Manages the university's digital signage system
- Trains and provides support for faculty, staff, and students in video and audio lecture captures
- Manages and trains all departmental staff
- Manages the equipment and design of the instructional television studio
- May be asked to respond to problems or provide service after hours
- Expected to carry and respond to cell phone at all times
- Serves as on-call information technology officer after hours on a rotating basis
- Performs all other duties as assigned
- Full Time Employees
Delegation of Work:
- Regularly assigns work to subordinate(s)
- Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.
- Bachelor's degree in Communications, Media, or a related field.
- Minimum of three (3) years experience working for a broadcast, cable, university or corporate television facility
- None required
Knowledge, Skills and Abilities
- Knowledge of film, video, and TV production and of the equipment required;
- Knowledge of the trends, issues, and accepted practices in film, video, and TV production.
- Strong analytical and problem solving skills; excellent interpersonal and communication skills.
- Ability to manage and train a team;
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment.
- Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. May, on rare occasions, be exposed to elements including oils, airborne particles, inclement weather and extreme temperatures. May occasionally be required to work in a confined space or near moving mechanical parts. May occasionally be exposed to the risk of electric shock. Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors. Must have the ability to move items of up to 75lbs. May be asked to respond to problems or provide service after hours. Expected to carry and respond to cell phone and/or pager at all times. Serves as on-call information technology officer after hours on a rotating basis.
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Formulates plans and strategies to proactively resolve anticipated problems.
- Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
- Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Possesses comprehensive knowledge and skills in a technical area.
- Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
- Competent to learn new technologies and integrate them with existing technology.
- Willing to share expertise and provide technical assistance to others.
- Supervises the work of staff employees.
- Sets clear goals and expectations within reasonable timeframes.
- Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
- Provides mentorship and guidance by sharing expertise and best practices.
- Supports staff by providing essential resources, professional development opportunities, and open communication.
- Promptly addresses performance issues with appropriate measures and discretion.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.