Manager, Business Operations
Basic Position Information
Job Code: 2025
Title: Manager, Business Operations
Essential Personnel: N
Job Family: Administrative Support
Job Sub-Family: Business Administration
FLSA Classification: E
Job Grade: 16
Grade Min: $65,866
Grade Mid: $79,040
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Manager, Business Operations manages budgetary, financial and human resource operations for the Central Business Office of the Division/College.
- Manages budgetary, financial, and human resources operations for the Central Business Office of the Division/College. This includes, but is not limited to, contract administration, personnel, procurement, travel, accounts payable, accounts receivable, and general accounting-related functions
- Participates in the preparation of the annual budget; monitoring and advising unit heads on departmental budgets; preparing budgetary and personnel reports, analyses, and projections
- Processes financial and personnel documents; has signature authority up to the designed limit on financial and personnel documents; ensures that all accounting, cash handling, and inventory control systems meet acceptable standards
- Works with the Division/College Business Administrator in documenting, implementing, and assessing adherence to policies and procedures of the Division/College and University; generates specialized reports
- Manages the work assignments, schedules, and priorities of staff and provides guidance and training as needed
- Serves as liaison with university administrative and financial offices in policy and procedure matters and problem-solving
- Performs tasks related to specific department/college
- Performs other duties as assigned
- Supervises full-time and/or part-time employees
Delegation of Work:
- Supervises full-time and/or part-time employees
- Makes final decision on evaluating employee performance; hiring new employees; disciplinary actions; makes final decision on scheduling employee work hours; makes final decision on coaching and counseling; training; provides recommendations on handling employee grievances and complaints; and makes final decision on granting time off
- Bachelor's degree
- Minimum of four (4) years of related job experience
- None required
- Knowledge of PeopleSoft Finance or similar enterprise system
- Knowledge of PeopleSoft HR or similar enterprise system software
- Knowledge of Microsoft Excel
- Supervisory experience
Knowledge, Skills and Abilities
- Knowledge of all relevant university policies and procedures, and of the related trends, issues, and accepted practices;
- Knowledge of basic accounting and budget management practices;
- Knowledge of the principles of purchasing in a higher education environment.
- Good technical skills, including proficiency in MS Office and PeopleSoft; strong analytical and problem solving skills;
- Excellent interpersonal and communication skills;
- Good organizational and time management skills.
- Ability to manage staff;
- Ability to multitask; ability to be flexible;
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community.
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment
- Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination and the ability to identify and distinguish colors. Must have the ability to move items of up to 30lbs.
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
- Manages assigned financial resources in compliance with federal, State, and university policies and procedures.
- Monitors expenditures to ensure they are authorized and within approved budget.
- Reports accurate and reliable data of financial transactions and resources.
- Promptly notifies management of budget issues and/or discrepancies.
- Supervises the work of staff employees.
- Sets clear goals and expectations within reasonable timeframes.
- Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
- Provides mentorship and guidance by sharing expertise and best practices.
- Supports staff by providing essential resources, professional development opportunities, and open communication.
- Promptly addresses performance issues with appropriate measures and discretion.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.