Assistant Director, New Student Orientation
Basic Position Information
Job Code: 2168
Title: Assistant Director, New Student Orientation
Department: Enrollment Management
Essential Personnel: N
Job Family: Student Operations
Job Sub-Family: Student Success
FLSA Classification: E
Job Grade: 14
Grade Min: $52,981
Grade Mid: $63,578
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Assistant Director of New Student Orientation helps to develop and implement the programs that support new student acculturation and orientation into the University.
- Provides support in developing, planning, and implementing all new undergraduate student and parent/family in-person and virtual orientation programs while working collaboratively with Academic Affairs, Student Affairs, and Academic Colleges
- Serves as a liaison between Enrollment Management and other departments to contact students regarding outstanding requirements
- Recruits and trains orientation leaders and student staff
- Provides oversight of in-person and virtual information desks
- Performs all other duties as assigned
- Supervises student workers
Delegation of Work:
- Assigns work to subordinate(s)
- Supervises the work of student employees
- Bachelor's degree
- Minimum of two (2) years of related job experience
- None required
- Four (4) years of job-related experience
Knowledge, Skills and Abilities
- Knowledge of the processes, trends, and best practices in new student orientation programming and in running a Welcome Center in a higher education environment.
- Good technical skills, including proficiency in MS Office
- Strong analytical and problem solving skills
- Excellent interpersonal and communication skills
- Ability to understand how orientation programs fit into the larger picture of higher education
- Ability to be enthusiastic about working with students and families
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment 6 to 8 hours. Due to the nature of the work, centering around new student orientation and student events, some work may be performed outdoors
- Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
- Position is physically comfortable; individual has discretion about sitting (60%), walking (20%), and standing (20%).
- Must be able to lift, carry, push, and pull 5-10lbs.
- Work environment involves minimal exposure to physical risks
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Customer Relations Management
- Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
- Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
- Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
- Assumes responsibility for addressing complex or unusual requests.
- Leads the work of assigned staff.
- Assigns projects and tasks with clear instructions and understanding of work to be performed.
- Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
- Follows up to ensure tasks and projects are completed within reasonable timeframes.
- Formulates plans and strategies to proactively resolve anticipated problems.
- Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
- Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.
- Demonstrates the ability to express information clearly and concisely in writing.
- Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
- Uses appropriate words and tone, and correct grammar.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.