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Academic Success Coordinator II

Basic Position Information

Job Code: 3026

Title: Academic Success Coordinator II

Department: Various

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Academic Advising

FLSA Classification: E

Job Grade: 13

Grade Min: $47,731

Grade Mid: $57,277

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Academic Success Coordinator II provides proactive and holistic academic and career advising to prospective, new, transfer, continuing, and re-admitted students in assigned caseload.


  • Provides academic advising to all new and returning students and develops individualized programs of study for each student
  • Creates official degree plans for current students and meets with prospective students to help provide unofficial academic planning
  • Advises students in career exploration, networking, and job-seeking strategies and promotes career fairs for internships and job searches. Contributes to workshops/events as a facilitator
  • Provides preliminary evaluation of transcripts and submit articulation requests for the respective college
  • Serves as a student advocate and assists students by making appropriate referrals to financial aid, Student Business Services, Learning Support, Counseling Services, and other campus services
  • Maintains continuous communication with students via email, telephone, and in-person. Run communication campaigns in venues such as EAB and support efforts with the Early Alert, and Mid-term grades for assigned caseload
  • Interprets and maintains online data and resource files related to this position in student information system and advising software
  • Trains students on how to use advising tools, degree audits, course prerequisites and serves students on academic probation
  • Supervises student workers, if needed
  • Supports retention and timely graduation efforts for college and UHD students
  • Assists with First Time in College (FTIC) and transfer orientation sessions
  • Participates in on and off-campus recruitment and registration activities with Houston area community colleges, high schools, and community events
  • Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
  • Maintains a strong, positive, and collaborative relationship with the College Leadership, Enrollment Management, and Faculty

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • May supervise Student Employees

Delegation of Work:

  • May assign work to subordinate(s)

Supervision Given:

  • May supervise the work of student workers


Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of three (3) years in academic advising or student support experience within higher education


  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of trends, issues, and accepted practices relevant to the position


  • Strong interpersonal skills, and proven experience working with students, parents, faculty, and staff.
  • Excellent computer proficiency (MS Office Word, Excel, and Outlook)


  • Strong ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary student service
  • Proven ability to work with higher education software systems, analyze data, produce reports, and implement systems to monitor and manage staff productivity.
  • Commitment to serving a representative and diverse faculty, administrative staff, and student body

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment or at off campus locations for recruitment and advising events

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Position is physically comfortable; individual has discretion about walking, standing, etc.
  • Work environment involves minimal exposure to physical risks
  • Typical work occurs during business hours Monday through Friday however this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus
  • Complies with all UHD and UH system policies and procedures

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.


  • Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
  • Generates interest and enthusiasm in the subject or message from the participants.
  • Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
  • Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
  • Displays applicable visuals and provides appropriate written materials to support the presentation.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Direct Support

  • Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Contributes to student success through careful monitoring of student progress within caseload.
  • Promotes student success through regular and persistent outreach to student caseload.
  • Provides encouragement and guidance to foster student success.
  • Shares relevant knowledge and insight to apprise students of programs and services available to them.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

This job description may not encompass all duties and responsibilities associated with the position.