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Telecommunications Analyst

Basic Position Information

Job Code: 4386

Title: Telecommunications Analyst

Department: Computing, Telecom & Video Net

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Computing / Telecom

FLSA Classification: NE

Job Grade: 14

Grade Min: $52,981

Grade Mid: $63,578

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Pursuant to the State of Texas Executive Order No. GA-48, this position researches, works on, or has access to critical infrastructure and requires the ability to maintain the security or integrity of the University infrastructure. This position requires personnel be routinely reviewed to determine whether or not criminal history or continuous connections for the government or political apparatus of a foreign adversary might prevent the employee from being able to maintain the security or integrity of the infrastructure.

Job Summary

The Telecommunication Analyst maintains telecommunication needs throughout the university community through a phone switch system, phone mail server, voice mail server, call center applications, network infrastructure, and telephone equipment.

Duties

  • Administers the phone switch system, phone mail server, voice mail server and call accounting system
  • Handles telecommunication moves, additions, and changes
  • Maintains call center applications and functionality
  • Compiles monthly call accounting for phone billing purposes
  • Assists with the operating budget for telecommunication needs
  • Orders new data communications materials for operating telecommunications and telephone equipment
  • Maintains the use of emergency call boxes to the University Police Department
  • Assists the telecommunications specialist with cable network infrastructure installations and maintenance

Marginal Duties

  • Performs all other duties as assigned
  • May be asked to respond to problems or provide service after hours
  • Expected to carry and respond to cell phone and/or pager at all times

Supervisory Responsibilities

Direct Reports:

  • Part-time employee

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Provides recommendations on training

Qualifications

Required Education:

  • Associate's degree, 60 hours of college course work or two (2) years of technical training in related field

Required Experience:

  • Minimum of two (2) years of job-related experience

License/Certification:

  • Must maintain a valid, current driver's license
  • Siemens Hipath 4000 System Administration, Hipath Xpressions Administration, Hipath Procenter Administration

Preferred Qualifications

  • Bachelor's degree preferred
  • Hipath ACD Administration preferred

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

  • Maintains proper technical skills to perform the job effectively
  • Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
  • Ability to maintain the security or integrity of critical infrastructure.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment; technology server room; classroom, training room, auditorium; outdoor areas; Library environment; gymnasium or other physical training rooms

Physical Demands:

  • Work is normally performed in a split office and data center environment work that can subject employees to abnormal temperatures and noise
  • Position may require light to heavy physical effort in handling, lifting, pushing or pulling of objects and equipment weighing up to 50 lbs.
  • May requires some standing, walking, climbing, stooping and bending in confined areas
  • Work environment involves minimal exposure to physical risks
  • May drive the university's vehicle

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Support Proficiency

  • Possesses comprehensive knowledge and skills with multiple hardware and software systems.
  • Effectively applies expertise to identify and troubleshoot user issues.
  • Competent to install and configure new systems.
  • Willing to share expertise and provide technical support to others.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.