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Shipping, Receiving and Mailroom Clerk I

Basic Position Information

Job Code: 5825

Title: Shipping, Receiving and Mailroom Clerk I

Department: University Business Services

Essential Personnel: N

Job Family: Administrative Operations

Job Sub-Family: Administrative Operations

FLSA Classification: NE

Job Grade: 8

Grade Min: $29,995

Grade Mid: $35,244

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Shipping, Receiving, & Mailroom Clerk I performs all daily operational functions that involve shipping, receiving, or other mailroom services.


  • Receives, ships, organizes, sorts, and prepares mail and packages; schedules pick-ups
  • Transfers small packages and freight goods from one location to another, using suitable equipment as appropriate
  • Monitors packages from throughout the shipping cycle, ensuring that the correct procedures are followed and that the proper techniques are used
  • Receives incoming packages; counts and tracks packages from receipt to delivery designation using the tracking software system; accounts for all packages, checking for damages, identifying hazardous material, and verifying purchase orders against packing tickets
  • Accepts incoming mail and organizes, sorts, and delivers it to its final designation
  • Meters all outgoing mail via the mail accounting system; adds money to the meter as necessary, and verifies that charges are posted
  • Monitors incoming vendors and visitors attending the university
  • Handles customer service requests via emails, phone calls, or in-person
  • Sorts, identifies, and cleans all recycling materials
  • Drives the university's vehicles as required

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A


Required Education:

  • High School Diploma or equivalent

Required Experience:

  • Minimum of one (1) year of related job experience.
  • Mail Room experience; Shipping/Receiving Experience


  • Must maintain a valid, current driver's license
  • Forklift and electronic pallet jacket certification

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of the United States Postal Service, and of the various classes of mail
  • Knowledge of commonly used procedures in shipping and receiving parcels and mail
  • Knowledge of scanning barcodes
  • Knowledge of the appropriate safety protocols in a mailroom environment


  • Good technical skills, including proficiency in MS Office
  • Excellent organizational and multitasking skills
  • Good attention to detail
  • Strong customer service skills


  • Ability to operate machinery including a forklift and pallet jack; ability to maintain records

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Work requires standing and/or walking for long periods of time and has minimal exposure to physical risks
  • Work involves occasional exposure to elements, such as inclement weather, extreme temperatures, dust, fumes, and airborne particles
  • May, on rare occasions, be exposed to the risk of electric shock, potentially hazardous or cancer-causing chemicals, or potentially hazardous bodily fluids
  • May, on rare occasions, be required to work in a confined space, near moving mechanical parts, or in a high dangerous place. May be exposed to hazardous traffic conditions
  • Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors
  • May be required to move items of up to 75lbs
  • May be required to operate machinery including a forklift and pallet jack
  • May be exposed to the loud noise of machinery and vehicles

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Equipment Operation

  • Demonstrates the essential skills required to use equipment and tools needed to perform job duties and responsibilities.
  • Follows maintenance and operation procedures and safety rules to minimize equipment malfunctions and prevent personal injuries.

Communicates Effectively

  • Communicates clearly, concisely, and with courtesy.
  • Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
  • Communicates requests for further action or resources to appropriate individuals with tact.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.