Manager, Counseling Services

The Manager of Counseling Service carries a caseload of clients, providing individual and group counseling, crisis intervention, and consultation. Additionally, the manger provides secondary leadership coverage in the absence of the Director, serving as the primary point of contact and overseeing daily operations. The Manager will provide supervision and support to counseling staff, ensuring the delivery of high-quality clinical services. The Assistant Director may also assist with leadership responsibilities when the Director is present but attending to other commitments.

• Administers and assigns intakes for new clients; provides counseling services to established clients; completes clinical documentation promptly.
• Coordinates all aspects of the master's level intern programs, including scheduling, observation, weekly supervision groups, and conducting mid-term and final evaluations.
• Provide supervision and support to counseling staff to ensure effective clinical practice and professional development for staff and student workers; audits clinical documentation in the Electronic Health Record (EHR) system; processes weekly data reports; and facilitates team meetings in the Director's absence.
• Serves as the point of contact during unexpected staff absences; delegates responsibilities and manages cancellations or rescheduling of appointments as needed in the Director's absence.

• Performs all other duties as assigned

Direct Reports:

• Full-time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Master's degree in counseling or a related field that would qualify the candidate to sit for a clinical license exam in mental health

Required Experience:

• Minimum of three (3) years of related job experience
• Experience with electronic health record systems for maintaining clinical documentation and data reporting

License/Certification

• Licensed Professional Counselor, Licensed Marriage and Family Therapist, Licensed Clinical Social Worker, Supervision Certification per specific licensing board

• Prior experience with interviewing/supervising would be beneficial.

Knowledge:

• Knowledge of principles, practices, and procedures relevant to the position.

Skills:

• Excellent interpersonal and communication skills.

Abilities:

• Demonstrated ability to maintain a strong work ethic through reliability, accountability, and consistent follow-through on responsibilities in a fast-paced environment.
• Ability to uphold ethical integrity/policy and procedures

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment, which does not subject the employee to any unpleasant elements.
• The individual has discretion about walking, standing, etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Instruction/Training

• Demonstrates the ability to orally convey the subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university admin

Student Success Direct Support

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.