Manager, Annual Giving

The Manager, Annual Giving works to build the habit of charitable giving in the key audiences of alumni, faculty, staff, students, and friends of the University, to raise support to fund and improve the university.

• Develops and executes a comprehensive plan to solicit a wide range of donors, including alumni, faculty, staff, and friends of the university, for annual gifts to support UHD, using a variety of methods, including, but not limited to, direct mail, email, text to give, and phone
• Prepares and disseminates information and solicitations to raise financial support for the University from donors and potential donors, including thank you letters, news features on scholarship recipients, and informational websites
• Gages and uses the most appropriate communication channels for disseminating information, including, but not limited to, direct mail, email, and social media
• Maintains and coordinates updates and upgrades to the university's philanthropic systems, such as online giving pages and "text to donate" platforms, to enable ease of giving for donors and to allow the smoothest integration with the alumni and donor database
• Responds to alumni and donor queries, resolving any issues that arise
• Provides in-person outreach within the university's faculty, staff, and current student communities, to coordinate fundraising volunteers and to directly solicit donations
• Compiles, tabulates, and calculates statistics on fundraising returns and performance, to develop the best overall plan using multiple channels in complementary ways, to raise more funds, engage more donors, and grow annual giving at UHD
• Engages and actively involves UH main campus staff in planning and delivering necessary services for UHD Projects

• Performs all other duties as assigned

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree in Liberal Arts, Social Science, Marketing, Communications, or a related field

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of marketing principles and market segmentation;
• Knowledge of the principles and practices of annual giving campaigns

Skills:

• Strong written and oral communication skills;
• Excellent analytical and decision making skills

Abilities:

• Ability to write persuasively;
• Ability to implement data driven decision
  • making in gift planning

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.