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Manager, Alumni Relations

Basic Position Information

Job Code: 2944

Title: Manager, Alumni Relations

Department: Advancement & University Relations

Essential Personnel: N

Job Family: External Relations

Job Sub-Family: Alumni & Events

FLSA Classification: E

Job Grade: 14

Grade Min: $52,981

Grade Mid: $63,578

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Manager, Alumni Relations is responsible for the design and implementation of strategies to meet the community-building, fundraising and communication goals of the UHD


  • Coordinates day-to-day activities of the office with minimal supervision; proposes and implements improvements to current processes and procedures.
  • Serve the Alumni Council by supporting the President of the Alumni Association, organizing and attending Council meetings and directing the Council to achieve its purpose and mission.
  • Works with Annual Giving Manager to increase alumni giving through the use of volunteer leadership, individual cultivation and prospect management
  • Plans and organizes alumni events, which include but are not limited to: Homecoming, Alumni Awards Dinner, alumni campus visits and student events to welcome them to the Alumni Association.
  • Creates and maintains events that provide a touch-point for all alumni age groups
  • Coordinates and conceptualizes communications for the Alumni Association which include but are not limited to: the monthly newsletter, posting weekly on social media outlets; collects, organizes and edits Class Notes, works with relevant University Relations liaison as needed to accomplish goals
  • Work with University Relations on alumni website and to maintain Alumni database updates as needed
  • Establishes, analyzes and maintains a network of key contacts to aid in development and efforts to strengthen alumni involvement.

Marginal Duties

  • Occasional weekend and evening work will be required; possible travel
  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A


Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of three (3) years of experience in alumni relations or student affairs, non-profit or donor relations.
  • Experience managing volunteers
  • Has demonstrated experience with various social media platforms through prior professional and/or personal experience
  • Interest in alumni relations and fundraising and/or higher education


  • None

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Demonstrates solid mastery of MS Office applications, especially MS Excel and Word, and good understanding of database applications
  • Knowledge of the trends, issues, and practices pertaining to higher education.


  • Demonstrates excellent interpersonal, customer
    • service, and organizational skills


  • Ability to communicate clearly and professionally in writing and verbally;
  • Ability to thrive in a fast
    • paced environment
  • Ability to effectively communicate with a wide range of individuals and constituents in a diverse community

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is usually performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; may occasionally be required to work in inclement weather conditions. Individual has discretion in relation to sitting (80%) walking (5%), standing (15%) etc., and has minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Building External Relationships

  • Demonstrates the ability to build rapport and develop relationships with external constituents.
  • Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
  • Builds trust and forms alliances through shared respect and cooperation.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.