Manager, Alumni Relations

The Manager, Alumni Relations is responsible for the design and implementation of strategies to meet the community-building, fundraising and communication goals of the UHD

• Coordinates day-to-day activities of the office with minimal supervision; proposes and implements improvements to current processes and procedures.
• Serve the Alumni Council by supporting the President of the Alumni Association, organizing and attending Council meetings and directing the Council to achieve its purpose and mission.
• Works with Annual Giving Manager to increase alumni giving through the use of volunteer leadership, individual cultivation and prospect management
• Plans and organizes alumni events, which include but are not limited to: Homecoming, Alumni Awards Dinner, alumni campus visits and student events to welcome them to the Alumni Association.
• Creates and maintains events that provide a touch-point for all alumni age groups
• Coordinates and conceptualizes communications for the Alumni Association which include but are not limited to: the monthly newsletter, posting weekly on social media outlets; collects, organizes and edits Class Notes, works with relevant University Relations liaison as needed to accomplish goals
• Work with University Relations on alumni website and to maintain Alumni database updates as needed
• Establishes, analyzes and maintains a network of key contacts to aid in development and efforts to strengthen alumni involvement.

• Occasional weekend and evening work will be required; possible travel
• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of experience in alumni relations or student affairs, non-profit or donor relations.
• Experience managing volunteers
• Has demonstrated experience with various social media platforms through prior professional and/or personal experience
• Interest in alumni relations and fundraising and/or higher education

License/Certification:

• None

• None

Knowledge:

• Demonstrates solid mastery of MS Office applications, especially MS Excel and Word, and good understanding of database applications
• Knowledge of the trends, issues, and practices pertaining to higher education.

Skills:

• Demonstrates excellent interpersonal, customer
  • service, and organizational skills

Abilities:

• Ability to communicate clearly and professionally in writing and verbally;
• Ability to thrive in a fast
  • paced environment
• Ability to effectively communicate with a wide range of individuals and constituents in a diverse community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is usually performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; may occasionally be required to work in inclement weather conditions. Individual has discretion in relation to sitting (80%) walking (5%), standing (15%) etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and forms alliances through shared respect and cooperation.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.