Manager, Academic Projects

The Manager, Academic Projects initiates and manages multiple projects with many degrees of complexity, from onset to close, to achieve project goals and outcomes within the defined scope and budget.

• Manages complex university projects, including developing and maintaining project timelines, conducting research, performing analysis, producing reports, and providing recommendations
• Develops planning documents and coordinates meetings with stakeholders during the initiation of projects; obtains the appropriate approvals required during the course of individual projects
• Provides support to Academic and Student Affairs in managing and coordinating projects and requests
• Establishes and maintains an electronic project management system
• Drafts project management process documents and procedures and ensures that processes and procedures are implemented and adhered to

• Performs all other duties as assigned

Direct Reports:

• Supervises student workers and/or temporary employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Supervises the work of student and/or temporary employees.

Required Education:

• Master's degree

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• CAPM or PMP certification is required

• None

Knowledge:

• Knowledge of the principles and best practices of project management in a higher education setting

Skills:

• Excellent project management skills; effective interpersonal and communication skills;
• Strong analytical and problem
  • solving skills

Abilities:

• Ability to use a variety of computer programs and software, including Microsoft Excel and Smart sheets in particular;
• Ability to meet deadlines;
• Ability to document processes and procedures;
• Ability to identify and manage complex project risks

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Project Management

• Manages project stages from proposal to completion ensuring project objectives are met within project budget and projected time frames.
• Clearly defines roles and responsibilities of project team; ascertains and secures necessary resources; and monitors project performance.
• Keeps management apprised of project status.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.