Skip to main content

Director, College Advising Center

Basic Position Information

Job Code: 2147

Title: Director, College Advising Center

Department: Various

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Academic Advising

FLSA Classification: E

Job Grade: 17

Grade Min: $72,265

Grade Mid: $88,524

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Individualized

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Director, College Advising Center, directs the day-to-day center and staffing operations of the College Advising Center. The Director independently manages a comprehensive, proactive, and holistic academic advising and career readiness program for new, transferred, continuing, and re-admitted students to assigned caseloads.


  • Provides leadership to the Academic Success Coordinators in academic advising, degree progress, career readiness, and student support services
  • Oversees long-range planning for the College Advising Center; develops the budgets, ensures the Center is run in a cost-efficient manner that is consistent with institutional protocols
  • Leads the review and approvals of college graduation applications. Maintains continuous communication with students via email, telephone, and in-person. Run communication campaigns in venues, such as EAB, and support efforts with the Early Alert and Mid-term grades for assigned caseloads.
  • Provides leadership of academic advising, degree progress/audits, and timely graduation of students within the respective college
  • Provides student career development strategies for the Advising Center and Coordinates with UHD Career Center
  • Interprets and maintains online data and resource files related to this position in the student information and advising systems
  • Guides students in career exploration, networking, and job-seeking strategies and coordinates career fairs for internships and job searches. Facilitates workshops and events for assigned caseloads
  • Educates students on how to use advising tools, degree audits, and course prerequisites and serves as a student advocate, and assists students by making appropriate referrals to staff in Scholarships and Financial Aid offices, Student Business Services, Learning Support, and Counseling Services, and other campus support services
  • Provides qualitative and quantitative assessments of the overall effectiveness of the Advising Center
  • Develops and monitors data on advising, mentoring, and degree progression to track growth
  • Manages, maintains, and audits student advising records; assists students with processing paperwork and other issues
  • Mentors and develops staff personally and professionally
  • Supports retention and timely graduation efforts for college and UHD students
  • Participates in on and off-campus recruitment and registration activities with Houston area community colleges, high schools, and community events
  • Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
  • Collaborates and coordinates with various departments and colleges as required concerning recruitment, retention, and graduation
  • Maintains a strong, positive, and collaborative relationship with the College Leadership, Enrollment Management, and Faculty
  • Represents college Advising Center on university committees and at functions as necessary

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Full Time Employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Makes final decision on evaluating employee performance, hiring new employees, disciplinary actions, scheduling work hours, granting time off, and making recommendations on handling employee grievances and complaints.


Required Education:

  • Master's degree

Required Experience:

  • Minimum of five (5) years in academic advising or student support experience within higher education
  • Management and supervision experience


  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of trends, issues, and accepted practices relevant to the position


  • Candidate exhibits strong interpersonal skills, and experience working with students, parents, faculty, and staff
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external constituents
  • Excellent computer proficiency (MS Office Word, Excel, and Outlook)


  • Proven ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary student service
  • Ability to comply with all UHD and UH System policies and procedures

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment or at off campus locations for recruitment and advising events

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
  • Position is physically comfortable; individual has discretion about walking, standing, etc.
  • Work environment involves minimal exposure to physical risks
  • Typical work occurs during business hours Monday through Friday however this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus environments

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Decision Making

  • Demonstrates the ability to make informed decisions in a timely manner.
  • Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
  • Considers impact of decision in the long and short term.

Operations Management

  • Manages department or section operations consistent with department/section goals and objectives.
  • Administers the department/section budget ensuring effective utilization of financial resources and appropriate disbursement of funds.
  • Fosters a cooperative and productive work environment through motivation, encouragement, and mentorship of staff.
  • Ensures department/section compliance with university and department policies, procedures, and work rules.
  • Keeps management apprised of department/section activities and issues requiring senior management input.


  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

Writing Proficiency

  • Demonstrates the ability to express information clearly and concisely in writing.
  • Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
  • Uses appropriate words and tone, and correct grammar.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Problem Solving

  • Formulates plans and strategies to proactively resolve anticipated problems.
  • Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
  • Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Student Success Direct Support

  • Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Contributes to student success through careful monitoring of student progress within caseload.
  • Promotes student success through regular and persistent outreach to student caseload.
  • Provides encouragement and guidance to foster student success.
  • Shares relevant knowledge and insight to apprise students of programs and services available to them.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

This job description may not encompass all duties and responsibilities associated with the position.