College Career Counselor II
Basic Position Information
Job Code: 3760
Title: College Career Counselor II
Essential Personnel: N
Job Family: Student Operations
Job Sub-Family: Student Support
FLSA Classification: E
Job Grade: 13
Grade Min: $47,731
Grade Mid: $57,277
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The College Career Counselor II oversees the daily operations of a college career center, and helps students to perfect their career readiness skills and to successfully transition to a suitable career path after graduation.
- Provides individual career counseling sessions, workshop presentations, and career assessment testing.
- Develops counseling techniques and standard assessments.
- Develops interview training programs and resume development workshops for students.
- Oversees inquiries from employers relating to recruiting.
- Assists in the planning and implementation of job fairs including developing marketing materials and coordinating logistics.
- Coordinates the use of career services software systems that facilitate interview scheduling, job postings, and related services.
- Assists with on-campus recruiting operations, connecting employers to faculty as necessary and promoting recruiter presentations to students, organizations, and classes.
- Develops programming for targeted learning outcomes, leading to better retention and graduation rates, as well as improved career choices and career acquisitions for students.
- Develops marketing programs that promote career services to students, alumni, employers, faculty, and staff.
- Coordinates and promotes field experience internship programs.
- Performs all other duties as assigned.
- May supervise Student Employees
Delegation of Work:
- May assign work to subordinate(s)
- May supervise the work of student workers
- Bachelor's degree in Counseling, Career Coaching, Advising, or a related field.
- Minimum of three (3) year of related job experience, including experience in using a CRM system and in career coaching or guidance counseling.
- None required
- Master's degree in Counseling, Career Coaching, Advising, or a related field is preferred.
Knowledge, Skills and Abilities
- Knowledge of the career coaching and guidance counseling functions in a higher education environment, and of the related trends, issues, and accepted practices.
- Good technical skills, including proficiency in MS Excel and in using CRM systems;
- Strong analytical and problem solving skills;
- Excellent interpersonal, communication, and customer service skills.
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community.
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment.
- Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination and the ability to identify and distinguish colors.
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
- Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
- Generates interest and enthusiasm in the subject or message from the participants.
- Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
- Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
- Displays applicable visuals and provides appropriate written materials to support the presentation.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.