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Cloud Architect

Basic Position Information

Job Code: 3010

Title: Cloud Architect

Department: Technical Services

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Technical Services

FLSA Classification: E

Job Grade: 19

Grade Min: $91,458

Grade Mid: $112,036

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Cloud Architect is responsible for the overall planning, designing, managing and maintenance of the operational status of Office 365, Azure Cloud environment along with other infrastructure components.


  • Plans, manages and maintains the operational status of Office 365 and Azure Cloud environment.
  • Provides installation, configuration, patching, upgrades, administration, and troubleshooting of Office 365 on the cloud and on premise (Exchange, Teams, SharePoint, OneDrive, Active Directory, Directory Sync).
  • Proposes, leads and implements initiatives (automation) and enhances process improvement efforts.
  • Reviews, monitors and troubleshoots servers and applications from performance/usage perspective.
  • Maintains and updates technical documentation for on-premise and cloud environment.

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A


Required Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field

Required Experience:

  • Minimum of five (5) years of related job experience.
  • Operational experience with hybrid & cloud technologies, Microsoft 365 Exchange, MS Teams, SharePoint application support, complex multi-domain environment.


  • Microsoft Certification

Preferred Qualifications

  • Minimum of (5) five years of Windows System Administrator experience is an asset
  • Cisco CCNA certification is an asset
  • Microsoft 365 Certified Enterprise Administrator is an asset
  • Strong knowledge of SharePoint is an asset

Knowledge, Skills and Abilities


  • Microsoft Office and other computer software/databases.
  • Microsoft messaging or collaboration technologies.
  • Expert level knowledge of Microsoft server OS 2012R2, 2016 and above
  • Azure AD, Azure AD Connect (DirSync), Active Directory, and DNS.
  • PowerShell, Information Security, SQL databases, programming, and networking.


  • Good technical skills, including proficiency in MS Office;
  • Strong analytical and decision making skills;
  • Excellent interpersonal, verbal, and written communication skills.


  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
  • Ability to take part in technical cross
    • functional meetings, strong commitment to process, and understanding of change and configuration management principles
  • Ability to maintain and update technical documentation for cloud environment.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
  • Must have good hand-eye coordination and the ability to identify and distinguish colors
  • May be asked to respond to problems or provide service after hours
  • Expected to carry and respond to cell phone at all times

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

  • Possesses comprehensive knowledge and skills in a technical area.
  • Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
  • Competent to learn new technologies and integrate them with existing technology.
  • Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.