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Associate Director, Gator Success Center

Basic Position Information

Job Code: 2284

Title: Associate Director, Gator Success Center

Department: University College

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Student Success

FLSA Classification: E

Job Grade: 16

Grade Min: $65,866

Grade Mid: $79,040

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: Y

Motor Vehicle Record Check: N

Job Summary

The Associate Director, Gator Success Center provides leadership in the coordination, implementation, and assessment of the Gator Peer Mentoring Program, and provides key elements of support for First-Year Experience faculty and staff on behalf of the Gator Success Center.


  • Helps to grow the Peer Mentor Program to assist incoming freshman students.
  • Collaborates with the leadership of University College to articulate and implement a campus vision for the Gator Peer Mentoring Program.
  • Recruits, trains, supervises, and evaluates Gator Peer Mentors; provides ongoing professional development plans; conducts training for Freshman Seminar faculty on the successful integration of peer mentors in seminars.
  • Collaborates with the Associate Dean of University College in the scheduling of seminars.
  • Assists the Center leadership to develop goals and success measures pertaining to Gator Peer Mentoring and other First-Year programs.
  • Prepares outcome assessments to further develop or improve Center services.
  • Designs and maintains the Gator Peer Mentoring website and contributes to the social media presence of the Center.
  • Assists with the development and marketing of Center programming.
  • Represents the Center and Center leadership as required.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Full Time and Part Time Employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.


Required Education:

  • Bachelor's degree in Education or a related field

Required Experience:

  • Minimum of four (4) years of related job experience, including experience working in mentoring programs or similar peer-based programs, and experience managing or coordinating staff.


  • Must maintain a valid, current driver's license.

Preferred Qualifications

  • Experience working at an HSI or MSI is preferred; experience working with peer mentors to improve student success is preferred.

Knowledge, Skills and Abilities


  • Knowledge of academic coaching, leadership, student development, and peer mentoring best practices and the related trends, issues, and accepted practices;
  • Knowledge of college
    • level learning strategies and study skills.


  • Strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills.


  • Ability to implement best practice policies and procedures in academic coaching, leadership, student development, and peer mentoring;
  • Ability to train others; ability to develop and execute effective training and other meaningful programming for peer mentors;
  • Ability to effectively manage a team of high
    • achieving individuals;
  • Ability to collaborate and communicate with a wide range of individuals and constituencies.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.


  • Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
  • Generates interest and enthusiasm in the subject or message from the participants.
  • Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
  • Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
  • Displays applicable visuals and provides appropriate written materials to support the presentation.


  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.