Counseling Services FAQ
Frequently Asked Questions
There are a variety of reasons why someone may see a Counselor. Some common areas include:
Student Counseling Services is located in the One Main Building, OMB S280 & OMB S601. Office hours are: Monday - Friday 8:00 a.m. - 5:00 p.m. Our phone number is (713) 221-8121.
You do need an appointment to see a Counselor; however, exceptions are made in the event of an emergency. To schedule an appointment, please call (713) 221-8121. Responses will be made in the order received.
When you contact us to schedule an appointment, you will speak with someone right away or will be contacted within 24 hours if you leave a message. The busy-ness of the semester/academic year will determine how soon your appointment will be. With the consideration of everyone's schedule, we work hard on getting everyone accommodated in a timely manner for a regular counseling session. We encourage you to reach out to get an appointment as soon as you feel you would like to start services.
It is possible that a same day appointment may be available, depending on the Counselors’ schedules for that day. You can call (713) 221-8121 to inquire. We will make every effort to accommodate your request.
Counseling sessions last approximately 45-50 minutes. Please be punctual and let us know in advance if you are unable to keep your appointment.
If you must cancel your appointment, we ask that you notify us at least 24 hours in advance. Please call (713) 221-8121 to cancel your appointment and reschedule.
If you miss an appointment, it will be your responsibility to reschedule with us. If we do not hear from you in 30 days from the missed appointment, we will assume you are no longer in need of services and your record will be closed. You may call us anytime at (713) 221-8121 to reinitiate services.
If you call after hours, you can leave a message on the Counseling Services voicemail and one of our staff members will get back to you within 24 hours.
Counseling services are covered by your tuition and fees, so no additional payment is required when you come for an appointment. If you are referred to a counselor or community resource not affiliated with UHD, a fee for services may be required.
You and the Counselor will decide together how often you should meet. Usually, you meet once a week or once every other week.
This is at the discretion of the student and counselor providing services. Please consult with your counselor before adding any additional people to your counseling session.
You are not “weak or crazy” if you meet with a Counselor. It is often a sign of maturity and resourcefulness to seek help when it is needed. It is also usually better to consult someone while it is still a small problem and not wait for the problem to get worse and be harder to resolve. Counseling can offer ways to take responsibility for what is bothering you and recognize the coping skills that you already possess. In counseling, you can discover more about yourself and feel more confident and competent.
You do not need a referral in order to meet with a Counselor. You may call (713) 221-8121 to schedule an appointment at any time. Though family, faculty, staff or medical providers may recommend you make an appointment, you do not require a referral.
All Counselors hold professional Counseling or Clinical Social Work licensure by the State of Texas and have experience working in various counseling areas in academic, community and corporate settings.
Yes, you can request to meet with a different Counselor or to be referred to an outside provider. Please let us know if you would like to meet with another provider. Also, you have the right to discontinue counseling at any time.
Student Counseling Services does not provide medication to students. If you have medication needs, please schedule an appointment with a medical doctor or psychiatrist. You may, however, discuss any challenges with medication adherence with your Counselor.
We recognize it can be difficult to talk to a new person about personal things and hope to make this as rewarding an experience as possible. The Counselor may ask questions about you, your problem, your family and your background. This is in the interest of understanding you to help you find healthy ways of coping and regaining your footing. Counseling is a dialogue in which you and the Counselor work together to understand your issues, to clarify your concerns and to develop a plan to improve your situation. You should feel free to ask any questions you might have.
Student Counseling Services does not provide "notes" for absences from class. If you are ill and unable to attend class, please communicate with your professor to make up any missed work at your earliest convenience.
Please contact the UHD Office of Disability Services at (713) 221-5078 for assistance.
Please contact Student Counseling Services at (713) 221-8121 for more information.
In addition to individual counseling, consultation, crisis support, campus outreach/collaboration and workshops, we also offer referrals to community providers for your support needs. Referrals are frequently made to other departments on campus such as the Main Career Center, Academic Advising Center, Tutoring Resources, Veterans Services and Disability Services.