Telecommunications Specialist II

The Telecommunications Specialist II coordinates, installs, maintains and supports the University's physical network structured cabling and fiber optic infrastructure, including, but not limited to, voice, data, audio, and video services.

• Installs and repairs the physical layer of UHD's network infrastructure both copper and fiber optic. Installs WAP's, routers, and switches; runs and relocates network cables to their desired location as requested.
• Coordinates cabling installations with service providers and contractors. Review construction drawings and provide feedback as required
• Coordinates and supports other IT groups and departments regarding network infrastructure tasks and projects
• Troubleshoots and repairs network cabling and fiber optics that are not working
• Assists department leadership with generating cabling related budget requests
• Researches and evaluates new cabling technologies and processes; makes suitable recommendations based on applicable codes, standards, and best practices

• Performs all other duties as assigned

Direct Reports:

• Assists with the supervision of Student Employees

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Two (2) years of education beyond high school in college or technical school

Required Experience:

• Minimum of two (2) years of job-related experience
• Technical training in networks (cooper and fiber), experience installing network equipment and managing personnel on-jobsites

License/Certification

• Must maintain a valid, current driver's license

• BICSI certification is preferred
• Fiber optics certification preferred

Knowledge:

• Knowledge of IT copper and fiber cabling infrastructure
• Knowledge of networking (wired, wireless) and related components
• Knowledge of AV cabling

Skills:

• Good technical skills, including proficiency in MS Office
• Strong organizational and project management skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to install, test, and troubleshoot a variety of cable types, including copper, fiber, and coaxial type cables
• Ability to troubleshoot all networking issues (hardwire and wireless)
• Ability to install network racks and equipment
• Ability to identify damage to copper or fiber cabling, and repair using the appropriate tools
• Ability to create a job plan and scope of work.

Primary Work Location:

• Works in an office environment, technology server room, classroom, training room, auditorium, outdoor areas, library environment, gymnasium, or other physical training rooms.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
• Work involves climbing, balancing, kneeling and use of ladders
• Work involves occasional exposure to elements, such as inclement weather, extreme temperatures, oil, and dust.
• May, on rare occasions, be exposed to the risk of electric shock, vibration, or potentially hazardous bodily fluids
• May, on rare occasions, be required to work in a confined space or in a high dangerous place.
• May, on rare occasions, work on hazardous traffic conditions
• May, on rare occasions, be required to wear a respirator
• May be required to move items of up to 100lbs

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Work Leadership

• Leads the work of assigned staff.
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Research and Analysis

• Applies knowledge and skills to collect and analyze relevant data and information.
• Assesses benefits and risks, and prepares comprehensive reports of findings.
• Submits recommendations for management's review and evaluation.

Equipment Operation

• Demonstrates the essential skills required to use equipment and tools needed to perform job duties and responsibilities.
• Follows maintenance and operation procedures and safety rules to minimize equipment malfunctions and prevent personal injuries.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities. Provides encouragement and guidance to foster student success. Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.