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Systems Administrator III

Basic Position Information

Job Code: 2803

Title: Systems Administrator III

Department: Technical Services

Essential Personnel: N

Job Family: Technology Services

Job Sub-Family: Technical Services

FLSA Classification: E

Job Grade: 17

Grade Min: $72,265

Grade Mid: $88,524

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Pursuant to the State of Texas Executive Order No. GA-48, this position researches, works on, or has access to critical infrastructure and requires the ability to maintain the security or integrity of the University infrastructure. This position requires personnel be routinely reviewed to determine whether or not criminal history or continuous connections for the government or political apparatus of a foreign adversary might prevent the employee from being able to maintain the security or integrity of the infrastructure.

Job Summary

The Systems Administrator III performs various technical computer maintenance tasks relating to the configuration, installation, troubleshooting, repair, and general maintenance of the university computer systems.

Duties

  • Administers, manages, secures, troubleshoots, and supports the infrastructure for the application protocol used for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network (LDAP)
  • Administers, manages, secures, troubleshoots, and supports the Linux Server Operating System environments
  • Administers, manages, secures, troubleshoots, and supports the virtual infrastructure (VMWare vSphere), including deploying end user requested appliances
  • Administers, manages, secures, troubleshoots, and supports the Identity Management Solution system and Multi Factor Authentication
  • Provides escalated level support to other information technology departments
  • Administers, manages, secures, troubleshoots, and supports Listserv, the DR Solution on-premise and in the cloud, and the Email Security Application
  • Provides technical support and services to various internal and external constituents as required

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Associate degree in Computer Science, Computer Information Systems, or a related field

Required Experience:

  • Minimum of five (5) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • Bachelor's degree is an asset

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of Anti-virus technology, Load Balancer technology, and Networking technology and the related trends, issues, and accepted practices;
  • Knowledge of server security and compliance; knowledge of backup solutions; basic knowledge of scripting.

Skills:

  • Strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills

Abilities:

  • Ability to effectively troubleshoot; ability to work in a team environment;
  • Ability to learn easily;
  • Ability to communicate with a wide range of individuals and constituencies in a diverse community
  • Ability to maintain the security or integrity of critical infrastructure.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
  • Clarity of vision is required.
  • Must be available to be on-call and work outside normal business hours when required

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Technical Expertise

  • Possesses comprehensive knowledge and skills in a technical area.
  • Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
  • Competent to learn new technologies and integrate them with existing technology.
  • Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.