Supervisor, Police Dispatch

The Supervisor of Police Dispatch oversees the management and operations of the telecommunications function of the police department. The Supervisor assigns, reviews, and participates in the work of staff responsible for processing emergency, non-emergency, and administrative calls received.

• Resolves problems and questions regarding work methods and procedures
• Ensures the dispatch center adheres to local, state, and federal regulations and other rules and requirements
• Identifies problems and recommends solutions, including development and update of policies, procedures and training documentation
• Acts as terminal agency coordinator with TLETS (Texas Law Enforcement Telecommunications System) to ensure the dispatch center adheres to local, state and federal regulations and other rules and requirements
• Trains dispatchers in the use and operation of a variety of communication equipment including radios, multi-line telephones, and computer aided dispatch and records management software
• Develops and maintains working relationships between police and other law enforcement agencies
• Develops, coordinates and directs projects related to dispatching
• Assists and/or relieves on-duty dispatcher
• Maintains and inspects telecommunication equipment

• Appears in court as required
• Performs all other duties as assigned

Direct Reports:

• Full-time and part-time employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Makes final decision on evaluating employee performance; scheduling work hours; on coaching and counseling; training; handling employee grievances and complaints; and granting time offs. Provides recommendations on promotions; salary increases; hiring new employees; discharging employees; and disciplinary actions.

Required Education:

• High school diploma or GED

Required Experience:

• Minimum of six (6) years of job-related experience
• Obtain at minimum a "Meets Expectations" rating on all competencies of the annual performance appraisal for the preceding three (3) years, if applicable

License/Certification:

• TCIC/NCIC full access operator certification TCOLE issued basic telecommunications proficiency certificate
• Must hold Master telecommunications proficiency certificate issued by TCOLE and satisfactorily complete an accredited telecommunication training program before the first anniversary of date of hire

• Associate's degree

Knowledge:

• Maintains technical and professional knowledge through such means as attending seminars, reviewing professional publications, taking classes and participating in developmental activities
• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills

Abilities:

• Ability to handle multiple or conflicting demands, time pressures, deadlines, or emergencies
• Ability to maintain sustained concentration
• Ability to work overtime with little or no notice
• Ability to communicate clearly and concisely in English, both orally and in writing.
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works with an secure office environment 6 to 8 hours per shift, but must be able to work all shifts, holidays and weekends
• May be confined to work area during emergency situation

Physical Demands:

• Position requires moderate physical activity
• Requires handling of average-weight objects up to 25 pounds, or standing and/or walking for long periods of time (more than 4 hours per day)
• Work environment involves minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Work Leadership

• Leads the work of assigned staff.
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.