Supervisor, Library Computer Lab
Basic Position Information
Job Code: 5146
Title: Supervisor, Library Computer Lab
Essential Personnel: N/A
Job Family: Academic Administration
Job Sub-Family: Library
FLSA Classification: NE
Job Grade: 12
Grade Min: $43,001
Grade Mid: $51,601
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Supervisor, Library Computer Lab oversees the operation of the library's computer lab and the study room management system, ensuring that they function in a smooth and efficient manner.
- Ensures the smooth and efficient functioning of the library, processing requests, explaining policies, resolving complaints, solving problems, circulating materials, and carrying out any other necessary customer service and administrative tasks
- Provides technical assistance to faculty, staff, and students regarding using supported software applications and hardware in the library's computer lab
- Promotes computer literacy in the university
- Manages the library's study room booking system, including explaining and enforcing policies and procedures, troubleshooting equipment, and circulating key cards
- Troubleshoots hardware and software problems in the lab; coordinates the maintenance and repair of equipment with the technical librarians and IT department
- Orders office supplies for the lab
- Collects cash from the add-value machine and deposits it at the cashier's office.
- Trains Library Assistants on policies and procedures specific to the Library Computer lab and related areas, including customer service; trains and supervises all student workers at the Library Computer lab
- Develops lab operation procedures, including assessment and statistics, in collaboration with supervisors
- Performs all other duties as assigned
- Supervises student workers
Delegation of Work:
- Delegates work to student workers
- Trains and counsels subordinate(s). Does not conduct performance evaluations, but opinion is considered when a supervisor is making hiring, promotion, and dismissal decisions.
- Associate's degree in Communications, Computer Science, or a related field
- Minimum of two (2) year of related job experience
- None required
Knowledge, Skills and Abilities
- Knowledge of the operations of a library computer lab, and the related trends, issues, and accepted practices
- Good technical skills, including proficiency in MS Office, Springshare, and Blackboard;
- Strong analytical and problem solving skills;
- Excellent interpersonal and communication skills;
- Advanced customer service skills; good problem solving skills
- Ability to operate and troubleshoot printers and scanners;
- Ability to explain policies and procedures;
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment.
- Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
- Must have precise hand-eye coordination and the ability to identify and distinguish colors
- Must have the ability to move items of up to 20lbs.
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
- Possesses comprehensive knowledge and skills with multiple hardware and software systems.
- Effectively applies expertise to identify and troubleshoot user issues.
- Competent to install and configure new systems.
- Willing to share expertise and provide technical support to others.
- Leads the work of assigned staff.
- Assigns projects and tasks with clear instructions and understanding of work to be performed.
- Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
- Follows up to ensure tasks and projects are completed within reasonable timeframes.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.