Shipping, Receiving and Mailroom Clerk II

The Shipping, Receiving, & Mailroom Clerk II serves as the lead clerk in all daily operational functions that involve shipping, receiving, or other mailroom services, ensuring that all deadlines are met.

• Processes all incoming and outgoing mail and small or freight packages, from receipt to final delivery destination
• Reconciles express postage accounts, matches invoices against charges, posts charges to departments' accounts and reconciles against 1074 report
• Meters all outgoing mail; puts money on the meter as required
• Sorts all incoming mail into mail slots; scans and counts incoming packages and mail items; prepares express packages and tracking labels as required
• Inspects incoming items for damages and suspicious activity, following all appropriate safety procedures
• Prepares spoiled postage envelopes for refunds
• Assists the manager with training and monitoring staff
• Monitors incoming vendors and visitors attending the university
• Sorts, identifies, and cleans all recycling materials
• Maintains departmental inventory and supplies
• Drives university's vehicles as required

• Performs all other duties as assigned

Direct Reports:

• Supervises part-time employees

Delegation of Work:

• Assigns work of part-time employees

Supervision Given:

• Trains and counsels subordinate(s). Does not conduct performance evaluations, but opinion is considered when a supervisor is making hiring, promotion, and dismissal decisions

Required Education:

• High school diploma or GED

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• Must maintain a valid, current driver's license

• None

Knowledge:

• Knowledge of the United States Postal Service, and of the various classes of mail
• Knowledge of commonly used procedures in shipping and receiving parcels and mail
• Knowledge of the technology used in a mailroom environment
• Knowledge of the appropriate safety protocols in a mailroom environment
• Knowledge of the principals of supervising staff

Skills:

• Good technical skills, including proficiency in MS Office
• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills
• Excellent organizational and multitasking skills
• Good attention to detail
• Strong customer service skills

Abilities:

• Ability to resolve conflict
• Ability to operate machinery including a forklift and pallet jack
• Ability to maintain records
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Normally works in an interior area within a dock environment and office. Frequently works in dock area.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Work requires standing and/or walking for long periods of time and has minimal exposure to physical risks
• Work involves occasional exposure to elements, such as inclement weather, extreme temperatures, dust, fumes, and airborne particles
• May, on rare occasions, be exposed to the risk of electric shock, potentially hazardous or cancer-causing chemicals, or potentially hazardous bodily fluids
• May, on rare occasions, be required to work in a confined space, near moving mechanical parts, or in a high dangerous place
• May be exposed to hazardous traffic conditions
• Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors
• May be required to move items of up to 75lbs
• May be required to operate machinery including a forklift and pallet jack
• May be exposed to the loud noise of machinery and vehicles

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Equipment Operation

• Demonstrates the essential skills required to use equipment and tools needed to perform job duties and responsibilities.
• Follows maintenance and operation procedures and safety rules to minimize equipment malfunctions and prevent personal injuries.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.