Reference Coordinator Librarian
Basic Position Information
Job Code: 3884
Title: Reference Coordinator Librarian
Essential Personnel: N
Job Family: Academic Administration
Job Sub-Family: Library
FLSA Classification: E
Job Grade: 15
Grade Min: $58,809
Grade Mid: $70,571
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Reference Coordinator Librarian ensures the library provides effective customer service to satisfy the information and research needs of students, faculty, and staff. Serves as faculty liaison.
- Manages and monitors reference traffic from students, faculty, and staff through various "Ask a Librarian modes" and 24/7 chat service. Ensures that questions are answered in an adequate and timely manner
- Manages the FAQ database of previously asked questions
- Oversees the Library's computer lab daily operations and scheduling of librarians for Information Desk shifts, including monitoring the study room reservation system and implementing and enforcing policies and procedures
- Maintains information desk policies, procedures manual, and collects and analyzes statistical data
- Provides reference research assistance to students, faculty, and other affiliated patrons and serves as a subject librarian and faculty liaison with duties including collection development through selection and marketing of library resources
- Prepares and teaches library instruction classes in the areas of collection development
- Supervises various employees and some student workers
- Performs other duties as assigned
- Full-time and part-time employees
Delegation of Work:
- Regularly assigns work to subordinate(s)
- Makes final decision on evaluating employee performance; makes final decision on coaching and counseling; makes final decision on training; provides recommendations on handling employee grievances and complaints makes final decision on granting time off
- Master's degree in Library and Information Science or a related field from a University accredited by the American Library Association.
- Minimum of three (3) years of job-related experience
- None Required
Knowledge, Skills and Abilities
- Knowledge of trends, issues, and accepted practices relevant to the position
- Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment 6 to 8 hours; classroom, training room, auditorium 2 to 4 hours; library environment 6 to 8 hours.
- Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements.
- Position is physically comfortable; individual has discretion about walking, standing, etc.
- Work environment involves minimal exposure to physical risks
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
Customer Relations Management
- Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
- Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
- Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
- Assumes responsibility for addressing complex or unusual requests.
- Supervises the work of staff employees.
- Sets clear goals and expectations within reasonable timeframes.
- Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
- Provides mentorship and guidance by sharing expertise and best practices.
- Supports staff by providing essential resources, professional development opportunities, and open communication.
- Promptly addresses performance issues with appropriate measures and discretion.
- Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
- Generates interest and enthusiasm in the subject or message from the participants.
- Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
- Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
- Displays applicable visuals and provides appropriate written materials to support the presentation.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.