Reference Coordinator Librarian

The Reference Coordinator Librarian ensures the library provides effective customer service to satisfy the information and research needs of students, faculty, and staff. Serves as faculty liaison.

• Manages and monitors reference traffic from students, faculty, and staff through various "Ask a Librarian modes" and 24/7 chat service. Ensures that questions are answered in an adequate and timely manner
• Manages the FAQ database of previously asked questions
• Oversees the Library's computer lab daily operations and scheduling of librarians for Information Desk shifts, including monitoring the study room reservation system and implementing and enforcing policies and procedures
• Maintains information desk policies, procedures manual, and collects and analyzes statistical data
• Provides reference research assistance to students, faculty, and other affiliated patrons and serves as a subject librarian and faculty liaison with duties including collection development through selection and marketing of library resources
• Prepares and teaches library instruction classes in the areas of collection development
• Supervises various employees and some student workers

• Performs other duties as assigned

Direct Reports:

• Full-time and part-time employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Makes final decision on evaluating employee performance; makes final decision on coaching and counseling; makes final decision on training; provides recommendations on handling employee grievances and complaints makes final decision on granting time off

Required Education:

• Master's degree in Library and Information Science or a related field from a University accredited by the American Library Association.

Required Experience:

• Minimum of three (3) years of job-related experience

License/Certification:

• None Required

• None

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Candidates must have strong analytical and problem solving skills, as well as excellent interpersonal and communication skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment 6 to 8 hours; classroom, training room, auditorium 2 to 4 hours; library environment 6 to 8 hours.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements.
• Position is physically comfortable; individual has discretion about walking, standing, etc.
• Work environment involves minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Instruction/Training

• Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.