Program Advisor II
Basic Position Information
Job Code: 3601
Title: Program Advisor II
Essential Personnel: N/A
Job Family: Academic Administration
Job Sub-Family: Program Administration
FLSA Classification: E
Job Grade: 13
Grade Min: $47,731
Grade Mid: $57,277
UHD Succession Plan: N/A
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Program Advisor II advises program participants on academic and other program-related matters to assist students with transitioning into the university and with progressing through the program.
- Advises new, transfer, and continuing students on academic matters such as course selection and degree declaration
- Monitors, tracks, and reports student progress through UHD's student information systems
- Ensures that all student files and other academic records are maintained in compliance with university policies, procedures, and protocols
- Coordinates and provides advising sessions, workshops, and events for program participants to encourage completion of secondary education, entering a postsecondary institution, and completion of a postsecondary program of study
- Tracks and reports participant progress through program completion and postsecondary completion, maintaining all relevant documentation
- Provides crisis intervention to the student when support is needed or when a professor asks for assistance
- Refers participants to resources such as tutoring, counseling, and financial aid as appropriate
- Attends meetings and serves on department committees as required
- Maintains continuous communication with students as necessary, via email, telephone, and in-person consultations
- Performs all other duties as assigned
Delegation of Work:
- Bachelor's degree
- Minimum of three (3) years of related job experience
- None required
- Experience working for or collaborating with a grant-funded program
- Some programs may require experience related to that specific program
- Experience advising or mentoring a cohort of students
Knowledge, Skills and Abilities
- Knowledge of the college preparation, admissions, and transition processes, and the related trends, issues, and accepted practices;
- Knowledge of the socioeconomic and educational barriers faced by low income, first generation youth;
- Knowledge of program delivery modules
- Good technical skills, including proficiency in MS Office and PeopleSoft;
- Strong analytical and problem solving skills;
- Excellent interpersonal, communication, and customer service skills
- Ability to provide academic advising;
- Ability to analyze and interpret data;
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment.
- Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
- Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
- Must have the ability to move items of up to 50lbs
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
Student Success Direct Support
- Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
- Contributes to student success through careful monitoring of student progress within caseload.
- Promotes student success through regular and persistent outreach to student caseload.
- Provides encouragement and guidance to foster student success.
- Shares relevant knowledge and insight to apprise students of programs and services available to them.
- Listens and responds to student requests and concerns with patience and understanding.
- Treats students with respect.
This job description may not encompass all duties and responsibilities associated with the position.