Parking Enforcement Officer

The Parking Enforcement Officer is responsible for monitoring and enforcing parking regulations within a designated area. This role involves patrolling, issuing citations, interacting with the public, and supporting campus parking operations. 

• Monitors and enforces university parking regulations by patrolling campus lots and garages, issuing citations, and coordinating vehicle immobilization or towing for violations. 
• Offers general assistance and information to students, staff, faculty, and campus visitors 
• Troubleshoots parking equipment issues and reports maintenance needs to appropriate personnel 
• Provides motorist assistance, including vehicle lockouts, jump starts, and tire inflation support. 
• Escorts individuals to nearby areas not served by university shuttle services to ensure safety 
• Identifies and reports emergencies, safety hazards, and unusual incidents occurring on or near university property. 

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• High School Diploma or GED

Required Experience:

• Minimum of one (1) year of related job experience 

License/Certification:

• None Required

• N/A

Knowledge:

• Knowledge of, or the ability to learn, University policies and procedures.  

Skills:

• Skill in talking to others to convey information effectively.

Abilities:

• Ability to communicate and interact effectively with members of the public. 
• Ability to effectively handle difficult people.
• Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public.
• Ability to understand and follow instructions.  
• Ability to learn office and university-specific software.

Primary Work Location:

• Work involves considerable exposure to outdoors

Physical Demands:

• Position requires moderate physical activity  
• Requires handling of average weight objects up to 25 pounds, or standing and/or walking for long periods of time 
• Work environment involves minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Equipment Operation

• Demonstrates the essential skills required to use equipment and tools needed to perform job duties and responsibilities.
• Follows maintenance and operation procedures and safety rules to minimize equipment malfunctions and prevent personal injuries.

Focus on Customer Service

• Focuses on customer’s needs and expectations. (Customers can be students, external constituents, employees, or university guests.) 
• Respectfully ascertains customer’s needs and determines appropriate response. 
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.  
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request. 
• Follows up with customers on outstanding requests in a timely manner. 
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services. 

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.