Manager, Web and Digital Media Content
Basic Position Information
Job Code: 3174
Title: Manager, Web and Digital Media Content
Department: Advancement & University Relations
Essential Personnel: N/A
Job Family: Technology Services
Job Sub-Family: Web Development
FLSA Classification: E
Job Grade: 15
Grade Min: $58,809
Grade Mid: $70,571
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Manager, Web and Digital Media Content will develop and create websites, pages, templates, digital media and content for the University's website and other digital platforms. The Manager will serve as a key resource for all website technicians with their maintenance, support, and improvements as requested.
- Creates, manages, and edits websites, pages, web components, templates and content for the University.
- Designs and creates digital media, including videos and photos, for the University's website and other digital platforms.
- Collaborates with campus colleagues to identify the best resources and approaches to achieve their web and digital goals.
- Coordinates web projects across departments.
- Provides reports and tracking on website metrics.
- Reviews all website content from a user's experience to provide an optimum experience, reporting back to colleges and departments with any recommendations on improvement, providing assistance to colleges and departments as needed.
- Performs all other duties as assigned.
Delegation of Work:
- Associate's degree or up to three (3) years of college or technical school
- Minimum of two (2) years of related job experience
- Proficiency with Adobe Creative Suite
- Experience with HTML, CSS3, Bootstrap Library
- Experience working within a Content Management System (CMS)
Knowledge, Skills and Abilities
- Proficiency in Adobe Creative Suite;
- Understanding of WCAG 2.0 accessibility requirements;
- Knowledge of web development best practices
- Strong analytical and problem solving skills;
- Excellent interpersonal and communication skills
- Ability to work on multiple projects simultaneously.
- Ability to prioritize projects and tasks with conflicting deadlines.
- Ability to assess individual project requirements and set accomplishable due dates.
- Ability to communicate effectively with a wide range of individuals and constituencies in a diverse university community.
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment
- Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
- Formulates plans and strategies to proactively resolve anticipated problems.
- Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
- Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.
- Demonstrates the ability to express information clearly and concisely in writing.
- Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
- Uses appropriate words and tone, and correct grammar.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
- Possesses comprehensive knowledge and skills with multiple hardware and software systems.
- Effectively applies expertise to identify and troubleshoot user issues.
- Competent to install and configure new systems.
- Willing to share expertise and provide technical support to others.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.