Manager, Facilities Services

The Manager, Facilities Services provides leadership, supervision, and operational oversight for designated facilities trade shops, locksmith services, and facilities labor staff. The position is responsible for coordinating carpentry, painting, lock and key control services, minor repairs, event support, and labor operations to ensure safe, functional, and secure campus facilities.

• Oversees daily operations of carpentry, painting, locksmith services, and facilities labor crews.
• Establishes work priorities and assigns personnel based on campus operational needs.
• Coordinates minor renovations and repair projects within assigned scope.
• Supervises labor staff responsible for material handling, office moves, event setups, surplus handling, and general facilities support.
• Conducts quality assurance inspections to ensure work meets university standards.
• Ensures timely completion of work orders through the university’s work order system.
• Oversees campus keying standards, rekeying projects, lock hardware installation, and master key system integrity.
• Monitors shop inventories, tools and materials.

• Performs all other job-related duties as assigned

Required Education:

• Bachelor's Degree

Required Experience:

• Minimum of four (4) years of job experience 
• Experience may substitute for education on a year-for-year basis 

License/Certification:

• N/A 

• Experience in higher education facilities operations. 

Knowledge:

• Working knowledge of carpentry, painting, general repair, and lock systems.

Skills:

• Strong leadership and workforce management skills.
• Strong organizational and communication skills.

Abilities:

• Ability to manage operational priorities in a dynamic campus setting.

Primary Work Location:

• Routinely works in an inside and outside environment.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks. Work involves some exposure to elements, such as adverse weather conditions, extreme temperatures, oils, dirt, dust, fumes, and airborne particles Position requires occasional bending, stooping, kneeling, crawling, jumping, climbing, and reaching. May, on rare occasions, be required to work in a high dangerous place, in a confined or windowless space, or be exposed to the risk of an electric shock May work near moving mechanical parts or be exposed to vibration. May, on rare occasions, be exposed to potentially hazardous bodily fluids and to potentially hazardous or cancer-causing agents or chemicals Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors. Must be able to climb and maintain balance on a ladder Must have the ability to move items of up to 75lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Work Behaviors

Proficiency: 

• Possesses require job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability: 

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly to adjust to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views change as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Customer Service:

Focus on Customer Service

• Focuses on customers’ needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer’s needs and determines appropriate response.
• Promptly responds by providing requested information, taking appropriate action, or referring to appropriate individuals or departments.
• If further actions need to be taken, advise customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success

Student Success - Indirect Support 

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance. * Helps students build peer support networks.
• Encourages students’ participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect * Maintains the learning environment to ensure quality and/or sound pedagogy.

Administrative Competencies 

This job description may not encompass all duties and responsibilities associated with the position.