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Manager, Custodial and Grounds Services

Basic Position Information

Job Code: 7136

Title: Manager, Custodial and Grounds Services

Department: Facilities Management

Essential Personnel: Y

Job Family: Administrative Operations

Job Sub-Family: Facilities Management

FLSA Classification: NE

Job Grade: 12

Grade Min: $42,123

Grade Mid: $51,601

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Individualized

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Manager, Custodial & Grounds Services manages, develops, and inspects Custodial, Landscape, Pest Control, and Waste Contracts to ensure compliance with maintenance contracts. The Manager supervises staff and contractors, and ensures that a high quality of facilities and service is provided to the faculty, staff, students, and visitors to the university.


  • Manages Custodial Contracted Services, developing the scope of work and managing daily contract operations; meets with the Custodial Project Manager daily to assign, review, and inspect scheduled and unscheduled tasks.
  • Manages Landscape Contracted Services, developing the scope of work and managing daily contract operations; meets with the Landscape Project Managers as required.
  • Manages Pest Control Contracted Services, developing the scope of work and managing daily contract operations; meets with the Pest Control Technician weekly to review areas of concern.
  • Manages the scheduled trash pickup at all buildings on the campus.
  • Supervises the in-house and outsourced porter service; reports and submits work requests as needed; confirms and approves reported hours for outsourced day porters.
  • Inspects grounds, ensuring that they are well manicured.
  • Meets with the Events Coordinator weekly to confirm details of events for the week; ensuring that the required set-up is in place.
  • Verifies and approves services for payment of invoices.
  • Orders, takes inventory and maintains stock of chemicals and equipment.
  • Requests proposals for additional unforeseen work.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Full Time and Part Time Employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.


Required Education:

  • High School Diploma or equivalent.

Required Experience:

  • Minimum of seven (7) years of related job experience


  • Must maintain a valid, current driver's license.

Preferred Qualifications

  • None

Knowledge, Skills and Abilities


  • Knowledge of custodial and grounds services in a higher education environment, and the related trends, issues, and accepted practices;
  • Knowledge of maintenance contracts;
  • Knowledge of relevant health and safety regulations;
  • Knowledge of chemicals used in custodial and grounds services.


  • Good technical skills, including proficiency in MS Office;
  • Strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills.


  • Ability to read, write, and speak Spanish;
  • Ability to delegate work and supervise staff;
  • Ability to create schedules and reports;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in some or all of the following areas: office environment, lobby customer service island or reception area, outdoor areas, library, gymnasium or other physical training room, kitchen, dining area, cafeteria, custodian or janitorial room; laundry room, restroom, or storeroom.

Physical Demands:

  • Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Work involves occasional exposure to elements including oils, inclement weather and extreme temperatures. May occasionally be required to work in a confined space or be exposed to vibration. May occasionally be exposed to hazardous driving conditions.
  • Work involves rare exposure to potentially hazardous bodily fluids. May, on rare occasions, be required to work in hazardous traffic conditions.
  • Must have good spatial awareness, precise hand-eye coordination, and the ability to identify and distinguish colors.
  • May be required to move items of up to 30lbs.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Equipment Operation

  • Demonstrates the essential skills required to use equipment and tools needed to perform job duties and responsibilities.
  • Follows maintenance and operation procedures and safety rules to minimize equipment malfunctions and prevent personal injuries.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Work Leadership

  • Leads the work of assigned staff.
  • Assigns projects and tasks with clear instructions and understanding of work to be performed.
  • Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
  • Follows up to ensure tasks and projects are completed within reasonable timeframes.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.