Manager, Continuing Education

The Manager of Continuing Education is responsible for performing administrative and operational functions that support the department's mission to deliver high-quality non-credit educational programs. This position ensures efficient coordination among faculty, staff, vendors, and university departments to facilitate program delivery and maintain compliance with institutional policies and procedures.

• Coordinates with internal university departments to support the planning and implementation of course content and logistics.
• Prepares, processes, and tracks personnel documentation,  business and financial documentation, including supply orders,  conracts, purchase requisitions, vouchers, vendor setup, travel reimbursements, personnel transactions, P-Card reconciliations, and deposits, in accordance with university procurement and finance policies and procedures.
• Maintains and manages the continuing education database, ensuring accuracy and proper documentation throughout the lifecycle, including updating, modifying, and closing out records as needed.
• Serves as the primary point of contact for student inquiries, providing guidance on course registration, payment, and alignment of continuing education opportunities with professional goals.
• Ensures data integrity and completeness of records across university systems that support continuing education programs.
• Collaborates with department leadership to develop, update, and implement standard operating procedures; develop and maintain the continuing education departmental operations manual.
• Serves as a primary liaison for external communication, including with vendors and the general public, ensuring clear, professional, and brand-compliant messaging.
• Maintains accurate records to support operational compliance and continuity.

• Performs all other duties as required by the specific needs of the department or program

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None

• None

Knowledge:

• Knowledge of the higher education environment;
• Knowledge of continuing education programs, and the related trends, issues, and accepted practices

Skills:

• Strong technical skills, including proficiency in MS Office and Photoshop;
• Excellent analytical and problem solving skills;
• strong training skills

Abilities:

• Ability to maintain a database;
• Ability to use new computer software;
• Ability to supervise and train subordinates;
• Ability to communicate effectively with a wide range of individuals and constituencies in a diverse university community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.

Student Advising/Assistance

• Demonstrates the ability to advise and assist university students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Shares relevant knowledge and insight to apprise students of the university's programs and services.
• Provides encouragement and guidance to foster student success.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.