Manager, AV & Structured Cabling Services

The Manager of AV and Structured Cabling Services oversees the design, implementation, and maintenance of network infrastructure and audiovisual systems across the University. This role provides expert consultation and recommendations for projects, ensuring alignment with institutional standards and goals. The manager leads and supervises team members, coordinates with vendors and contractors, and ensures high-quality service delivery for all structured cabling and AV installations.

• Oversees all structured cabling operations, including copper and fiber installations, as well as Video Network Services functions.
• Manages the cabling infrastructure team and Video Network Services staff to ensure efficient operations and high-quality service delivery.
• Configures, programs, and provision audiovisual systems and related equipment to meet project and operational requirements.
• Collaborates with vendors to develop accurate quotes, design documents, and implement plans.
• Researches and evaluates emerging AV technologies and industry trends; partner with the Director to develop technology roadmaps and strategic implementation plans.

• Performs all other duties as assigned

Direct Reports:

• Full-time employee

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees

Required Education:

• Associate degree, 60 hours of college course work, or vocational training in Engineering, Engineering Technology, Information Systems Management, or a related field

Required Experience:

• Minimum of four (4) years of job-related experience

License/Certification

• Must maintain a valid, current driver's license

• Knowledge AV and structured cabling best practices
• AMX programing and design
• Q-sys training

Knowledge:

• Broad understanding of Audio Visual and structured cable plant design
• Understanding of servers, workstations, web services, and networking

Skills:

• Strong AV programming skills
• Good technical skills, including proficiency in MS Office, PDF tools, and CAD or related software
• Excellent interpersonal and communication skills
• Good organizational and planning skills.
• Keeping up-to-date technically and applying new knowledge to your job

Abilities:

• Ability to manage people; ability to troubleshoot issues; ability to assess scenarios for addressing fixes, unplanned outages, and work arounds.
• Ability to maintain the security or integrity of critical infrastructure.

Primary Work Location:

• Works in some or all the following environments during the working day; an office (6 to 8 hours); a classroom, training room, or an auditorium (2 to 4 hours)

Physical Demands:

• Work is usually performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc.
• May occasionally be required to work in a confined space or in inclement weather conditions.
• May occasionally be exposed to vibration or be at risk of an electrical shock.
• Must be able to move up to 35lbs.
• Stooping, kneeling and climbing ladders as needed for installations

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Operations Management

• Manages department or section operations consistent with department/section goals and objectives.
• Administers the department/section budget ensuring effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment through motivation, encouragement, and mentorship of staff.
• Ensures department/section compliance with university and department policies, procedures, and work rules.
• Keeps management apprised of department/section activities and issues requiring senior management input.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problems and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

Computer/Automated System Proficiency

• Proficient in using university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities. Provides encouragement and guidance to foster student success. Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.