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Enrollment Counselor I

Basic Position Information

Job Code: 5296

Title: Enrollment Counselor I

Department: Undergraduate Admissions

Essential Personnel: N/A

Job Family: Enrollment Management

Job Sub-Family: Admissions

FLSA Classification: NE

Job Grade: 10

Grade Min: $36,294

Grade Mid: $42,645

UHD Succession Plan: N/A

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Enrollment Counselor I provides high-level professional customer service to students, faculty, staff, and the community in the Office of Admissions. The Counselor serves as liaison for Enrollment Services.

Duties

  • Provides counseling to prospective students on enrollment requirements and other university offerings.
  • Receives and answers questions forwarded from other enrollment service areas; logs calls received in a tracking database for reporting and resolution purposes.
  • Communicates effectively and professionally with students, internal departments, and external entities, to resolve difficult and complex concerns related to the enrollment process
  • Tracks student interactions and progress using CRM systems or other databases.
  • Provides instructions on how to obtain and complete university documents; accepts official university information and documents and reviews and/or completes as necessary
  • Represents the university at college and career fairs, conventions, and student recruitment events

Marginal Duties

  • Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of one(1) year of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the enrollment policies and procedures at the university, and of the related trends, issues, and accepted practices.

Skills:

  • Strong analytical and problem solving skills; excellent interpersonal and communication skills; good customer service skills.

Abilities:

  • Ability to build a rapport with prospective students; ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Occasional lifting and carrying of up to 10lbs may be required

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Direct Support

  • Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Contributes to student success through careful monitoring of student progress within caseload.
  • Promotes student success through regular and persistent outreach to student caseload.
  • Provides encouragement and guidance to foster student success.
  • Shares relevant knowledge and insight to apprise students of programs and services available to them.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.
  •  

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

This job description may not encompass all duties and responsibilities associated with the position.