Director, QEP

The Director will be responsible for the development, implementation, refinement, and assessment of the Quality Enhancement Plan (QEP), in alignment with the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) standards and UHD's mission and vision. This role involves collaboration across multiple departments and stakeholders to ensure the effective management and execution of all QEP components.

• Collaborates with QEP committees, faculty, administration, and staff to ensure successful submission and implementation of the QEP.
• Engages faculty to promote student participation in the four micro-credentials, linking co­ curricular and extracurricular learning to career-readiness competencies.
• Partners with the Center for Teaching and Learning Excellence (CTLE) to develop and deliver training for faculty and staff supporting the micro-credentials.
• Coordinates with Student Success and Student Life (3SL) to support micro-credential.
• Lead the QEP Assessment Plan, overseeing data collection and Prepare a detailed analysis of QEP development, including benchmarks to measure progress toward goals and outcomes.
• Addresses all matters related to the successful implementation of the QEP.
• Monitors compliance with SACSCOC Standard regarding the Quality Enhancement Plan.
• Serves as a liaison with external stakeholders to gather input for QEP development and implementation.
• Coordinates the QEP rollout across all main and off-campus instructional sites.
• Facilitates communications among all relevant constituencies to support QEP success.
• Shares updates with the UHD community on student progress toward QEP goals.
• Maintains comprehensive records, data, and coordinates the production of the final SACSCOC Fifth-Year QEP Impact Report.
• Provides regular reports (quantitative and qualitative), feedback, and recommendations to the university community and academic departments. Presents annual QEP status reports to the QEP Steering Committee, university leadership, and other stakeholders.
• Acts as a liaison between faculty, staff, and all QEP-related activities.
• Manages the QEP budget.
• Collaborates with the QEP Marketing and Awareness Subcommittee to develop, implement, and refine the communication & marketing plan that highlights the QEP's purpose, promotes its value, and drives student engagement in micro-credentials.

• Performs additional duties

Direct Reports: None

Delegation of Work: N/A

Supervision Given: N/A

Required Education:

• Master's degree with at least three years of postgraduate experience or a doctoral degree with a minimum of two years of postgraduate experience

Required Experience:

• Minimum of two (2) years of related job experience

License/Certification:

• None

• Experience with transferable skills is preferred

Knowledge:

• Knowledge of continuing education programs, and the related trends, issues, and accepted practices

Skills:

• Strong organizational, administrative, and interpersonal skills
• Excellent interpersonal and written/oral communication skills

Abilities:

• Ability to communicate effectively with a wide range of individuals and constituencies in a university community

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Operations Management

• Manages department or section operations consistent with department/section goals and objectives.
• Administers the department/section budget ensuring effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment through motivation, encouragement, and mentorship of staff.
• Ensures department/section compliance with university and department policies, procedures, and work rules.
• Keeps management apprised of department/section activities and issues requiring senior management input.

Decision Making

• Demonstrates the ability to make informed decisions in a timely manner.
• Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
• Considers impact of decision in the long and short term.

Instruction/Training

• Demonstrates the ability to orally convey the subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants’ reactions or comments and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Communicates Effectively 

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact

Computer/Automated System Proficiency 

• Proficient in using university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

• Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Contributes to student success through careful monitoring of student progress within caseload.
• Promotes student success through regular and persistent outreach to student caseload.
• Provides encouragement and guidance to foster student success.
• Shares relevant knowledge and insight to apprise students of programs and services available to them.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.