Director, New Student Orientation

The Director of New Student Orientation develops, implements, and assesses all programs and business processes that support new student acculturation and orientation into the University.

• Develops, plans, implements and assesses all new undergraduate student and parent/family orientation programs, while working collaboratively with Academic Affairs, Student Affairs, and Academic Colleges
• Provides and oversees customer service at the University's Welcome Center and Information Desk as well as the Virtual Lobby
• Serves as a liaison between Enrollment Management Advising, and Student Affairs departments in order to contact students who are TSI incomplete; assists with organizing testing, and provides guidance on remediation needs
• Develops, maintains, and assesses virtual orientation programs for students unable to attend orientation in person
• Recruits, trains and manages orientation leaders and student staff

• Performs all other duties as assigned

Direct Reports:

• Supervises student workers

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• Supervises the work of student employees

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of four (4) years of related job experience

License/Certification:

• None required

• None

Knowledge:

• Knowledge of the processes, trends, and best practices in new student orientation programming and in running a Welcome Center in a higher education environment.

Skills:

• Good technical skills, including proficiency in MS Office
• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to understand how orientation programs fit into the larger picture of higher education
• Ability to be enthusiastic about working with students and families
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Primary Work Location:

• Works in an office environment 6 to 8 hours. Due to the nature of the work, centering around new student orientation and student events, some work may be performed outdoors

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Position is physically comfortable; individual has discretion about sitting (60%), walking (20%), and standing (20%).
• Must be able to lift, carry, push, and pull 5-10lbs.
• Work environment involves minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Work Leadership

• Leads the work of assigned staff.
• Assigns projects and tasks with clear instructions and understanding of work to be performed.
• Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices.
• Follows up to ensure tasks and projects are completed within reasonable timeframes.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.