Director, Disability Services
Basic Position Information
Job Code: 2013
Title: Director, Disability Services
Department: Disability Services
Essential Personnel: N
Job Family: Student Operations
Job Sub-Family: Student Success
FLSA Classification: E
Job Grade: 17
Grade Min: $72,265
Grade Mid: $88,524
UHD Succession Plan: Y
Criticality of Position: Vital
Career Ladder: Individualized
Campus Security Authority: Y
Screening Committee: Y
Motor Vehicle Record Check: N
The Director, Disability Services leads and sets the vision, mission, and goals for the Office of Disability Services.
- Oversees all aspects of the Office of Disability Services
- Work with faculty to ensure accessibility for students with disabilities
- Provides students with letters of accommodations
- Resolves student concerns regarding accessibility and accommodations
- Provides programming and engagement activities for students served through ODS
- Performs all other duties as assigned
- Full-time, Part-time, and Student Employees
Delegation of Work:
- Regularly assigns work to subordinate(s)
- Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.
- Master's degree in Higher Education, Counseling, Social Work, Psychology, or a related field
- Minimum of five (5) years of related job experience
- Must maintain a valid, current driver's license
- Certification in ADA law and/or disability services is preferred.
Knowledge, Skills and Abilities
- Knowledge of federal and state disability law;
- Knowledge of the regulations and rules of disability services; k
- Knowledge of the trends, developments, and best practices of providing disability services in higher education setting;
- Knowledge of a range of physical, mental, and emotional disabilities
- Strong analytical and problem solving skills; excellent interpersonal and communication skills
- Ability to lead and manage a team;
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment.
- Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements;
- Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
- May, on rare occasions, require working in inclement weather conditions
- May, on rare occasions, be exposed to potentially hazardous bodily fluids
- Must have the ability to move items of up to 15lbs
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Customer Relations Management
- Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
- Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
- Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
- Assumes responsibility for addressing complex or unusual requests.
- Manages department or section planning and assessment consistent with the university's goals and objectives and executive management's directives.
- Develops and oversees administration of the department/section budget to ensure effective utilization of financial resources and appropriate disbursement of funds.
- Fosters a cooperative and productive work environment that advances department/section operations and initiatives through motivation, encouragement, and professional development of staff.
- Develops department/section procedures and work rules for compliance with government regulations and university policies; participates in the development and revision of applicable university policies.
- Competently represents the department/section through interactions with the university community and/or external constituents.
- Formulates plans and strategies to proactively resolve anticipated problems.
- Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
- Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
- Supervises the work of staff employees.
- Sets clear goals and expectations within reasonable timeframes.
- Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
- Provides mentorship and guidance by sharing expertise and best practices.
- Supports staff by providing essential resources, professional development opportunities, and open communication.
- Promptly addresses performance issues with appropriate measures and discretion.
Student Success Indirect Support
- Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
- Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
- Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
- Helps students build peer support networks.
- Encourages student participation in out-of-class activities.
- Provides encouragement and guidance to foster student success.
- Treats students with respect
- Maintains the learning environment to ensure quality and/or sound pedagogy.
This job description may not encompass all duties and responsibilities associated with the position.