Coordinator, Memberships and Outreach

The Coordinator, Memberships and Outreach is responsible for leading outreach and membership initiatives for Sports and Fitness. Key responsibilities include developing and implementing strategies to recruit, engage, and retain members, with a focus on both the UHD campus and the surrounding community. The Coordinator also coordinates membership drives and campaigns, organizes and executes outreach events, and manages tracking and reporting of membership data.

• Develops and implements a variety of outreach programs and events. Develops and implements outreach for Sports and Fitness programs, including marketing materials, membership, and email campaigns to increase participation in programs and services.
• Develops, implements, and leads Sports and Fitness member recruitment, engagement, and retention strategies.
• Provides membership information for Faculty, Staff, and Community members. Educates new members on facility programs, services, and policies. Reviews membership applications, determines eligibility, and updates membership software for faculty, staff, and alumni members.
• Supervises the Mascot Program, including reviewing and approving requests, scheduling mascot performers, and recruiting and training of mascot performers.
• Trains and leads front desk student employees in facility sales. Tracks and reports membership numbers. Reviews and updates patron information in facility tracing software.
• Creates and implements special programming such as Fitness on the Go events (lunch and learns, stretch breaks, group fitness classes for departments/organizations), and promotional activities.

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None required

• One (1) year of leadership/supervision experience
• Higher education experience

Knowledge:

• Knowledge of the principles of customer service, and the related trends, issues, and accepted practices.

Skills:

• Good technical skills, including proficiency in MS Office;
• Strong analytical and problem-solving skills;
• Excellent customer service, interpersonal, and communication skills.

Abilities:

• Ability to assign work and supervise others;
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Works in an office environment, lobby customer service island, or a reception area.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Buidling External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents
• Displays a genuine interest in constituents’ ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents
• Builds trust and forms alliances through shared respect and cooperation

Decision Making

• Demonstrates the ability to make informed decisions in a timely manner
• Assimilates and/or secures relevant information to assess the risks and benefits of alternatives
• Considers impact of decision in the long and short term.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.