Coordinator, Instructional Media and Data Insights

The Coordinator of Instructional Media and Data Insights plays a key role in enhancing teaching and learning by designing accessible, high-quality instructional materials and media in collaboration with faculty and the Center for Teaching and Learning Excellence (CTLE). This position supports program assessment and continuous improvement through the development of data dashboards and reports that track faculty engagement and program outcomes. Additionally, the manager leads the planning of educational events, oversees communication and outreach initiatives, and contributes strategic insights to advance the CTLE's mission.

• Collaborates with faculty to design and produce accessible, high-quality instructional materials for face-to-face, hybrid, and online courses, ensuring pedagogical effectiveness and alignment with university branding
• Provides specialized support for faculty in instructional media production, including lecture capture, educational podcasts, and multimedia asset creation, while managing the CTLE Design Studio's operations and schedule.
• Designs and maintains data dashboards and reports using tools such as SQL, NoSQL, and Power BI to support program evaluation, faculty engagement tracking, assessment and strategic planning of CTLE programming.
• Assists in planning and coordinating CTLE workshops, orientations, and teaching development events, including logistics, communications, and materials preparation.
• Project-manages CTLE initiatives and campaigns, ensuring alignment with institutional goals and timelines across instructional, promotional, and developmental activities.
• Leads the design and production of CTLE marketing and communication materials, including web, digital, and video content for promoting programs and increasing faculty engagement.
• Advises and supports CTLE director by contributing data, visualizations, and analysis for reports, grant applications, and presentations related to teaching and learning initiatives.

• Performs all other duties as assigned

Direct Reports:

• Assists with the supervision of Student Employees

Delegation of Work:

• N/A

Supervision Given:

• N/A

Required Education:

• Bachelor's degree in digital media, Graphic Design, Instructional Design, Educational Technology, Data Analysis, or Database Management

Required Experience:

• Minimum of four (4) years of related job experience

License/Certification

• N/A

• None Required

• N/A

• Master's Degree - Digital Media, Graphic Design, Instructional Design, Data Analytics, or Database Management

Knowledge:

• Knowledge of multimedia production and design, including proficiency in Adobe Creative Cloud (Premiere, After Effects, Photoshop, Audition, etc.), Microsoft Office, and expertise in video/audio recording, editing, lighting, and studio/virtual setups.
• Knowledge of instructional and web design, including instructional methodologies across learning modalities, web development, accessibility standards, and fluency in HTML5, CSS3, JavaScript, Bootstrap, and React JS.
• Knowledge of technology and software systems, including SQL and NoSQL databases, database management practices, Power BI, Learning Management Systems, and design-related tools such as Adobe Creative Cloud and Microsoft Office.
• Knowledge of project and program management, including project management tools, practices, and strategies for digital and print marketing in higher education environments.
• Knowledge of industry trends and best practices, encompassing multimedia, instructional design, database administration, web development, and higher education program management.

Skills:

• Strong analytical, critical thinking, and problem-solving skills with the ability to multitask and manage time effectively in dynamic environments.
• Excellent interpersonal, communication, and customer service skills, with a proven ability to collaborate across teams and engage stakeholders.
• Proficiency in a broad range of technical tools and platforms, including Adobe Creative Suite, Microsoft Office, SharePoint, Learning Management Systems, HTML5, CSS, database management systems (SQL/NoSQL), and project management software.
• Strong design and media production skills, including photography, video editing, layout design, typography, and visual storytelling.
• Effective leadership, project management, and organizational abilities, with keen attention to detail and a commitment to high-quality outcomes.

Abilities:

• Ability to communicate effectively with a wide range of individuals and constituencies in a diverse university community, both independently and as part of a team.
• Ability to manage multiple projects and priorities, meet deadlines, and adapt to shifting demands and stakeholder needs.
• Ability to collect, analyze, and report data, troubleshoot technical issues, and stay current with relevant software, equipment, and industry trends.
• Ability to exercise sound judgment, follow through on tasks, and maintain a high level of professionalism in complex organizational environments.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment, which does not subject the employee to any unpleasant elements.
• Individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks.
• Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
• Must have the ability to move items of up to 20 lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Research and Analysis

• Applies knowledge and skills to collect and analyze relevant data and information.
• Assesses benefits and risks, and prepares comprehensive reports of findings.
• Submits recommendations for management's review and evaluation.

Instruction/Training

• Demonstrates the ability to orally convey the subject or message clearly and concisely to the intended audience.
• Generates interest and enthusiasm in the subject or message from the participants.
• Responds to participants' reactions or comments and adjusts delivery style and/or format of presentation as needed.
• Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
• Displays applicable visuals and provides appropriate written materials to support the presentation.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities. Provides encouragement and guidance to foster student success. Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.