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Associate Director, Success Coaching and Advising Liaison

Basic Position Information

Job Code: 2380

Title: Associate Director, Success Coaching & Advising Liaison

Department: Gator Success Institute

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Student Success

FLSA Classification: E

Job Grade: 16

Grade Min: $65,866

Grade Mid: $79,040

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Associate Director, Success Coaching & Advising Liaison provides coordination and leadership for Success Coaching and serves as the primary liaison between the Gator Success Institute or Success Coaching and Academic Advising teams. This role ensures strategic alignment and partnership of coaching and advising partnerships to support retention, persistence, and completion. 

Duties

  • Provides management and oversight of Student Success Coaching programming; develops, coordinates, and implements standards using student development and higher education best practices; aligns coaching with institutional and student success strategic priorities. 
  • Contributes to the development and implementation of student success and retention initiatives; utilizes data analytics and assessment to evaluate program effectiveness, outcomes, trends, and overall impact; prepares reports on student success coaching programming. 
  • Maintains a student caseload and supports departmental, divisional, and institutional programs and events, including evenings and weekends; participates in university-wide committees as assigned. 
  • Serves as the primary liaison between Success Coaching and academic advising units; fosters collaboration, information sharing, referrals, and training to streamline processes and cultivate a holistic student success support system. 
  • Supervises Success Coaches by providing training, mentoring, and professional development opportunities; ensures consistent and student-centered coaching practices are implemented and integrated into the Success Coaching model. Assists with indirect supervision of student employees in the center; provides guidance to ensure effective support and service delivery. 
  • Coordinates professional development opportunities and cultivates partnerships across units to strengthen engagement and enhance student success initiatives. 

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • Full Time Employees

Delegation of Work:

  • Regularly assigns work to subordinate(s)

Supervision Given:

  • Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Qualifications

Required Education:

  • Master's degree in Higher Education, Student Affairs, Leadership, Counseling, or closely related or equivalent field.

Required Experience:

  • Minimum of five (5) years of professional experience in higher education or equivalent 

License/Certification:

  • None required

Preferred Qualifications

  • Doctorate in Higher Education, Leadership, Student Affairs, or related discipline. 

Knowledge, Skills and Abilities

Knowledge:

  • Understanding of student development, success coaching, and academic advising.
  • Knowledgeable of program assessment and data platforms.

Skills:

  • Skilled in cross-functional, departmental, and divisional collaboration and staff development and training. Excellent communication, problem solving, and interpersonal skills.
  • Strong skills in managing, coordinating, leading, and supervising small teams.

Abilities:

  • Ability to manage multiple priorities and meet deadlines.
  • Ability to assess, analyze, and utilize data findings to develop actionable strategies to support and impact retention, persistence, and increase student satisfaction.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Customer Service Management

  • Ensures customer’s needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, 
    employees, or University guests.)
  • Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer’s requests.
  • Monitors staff interactions with customers for professional conduct, consistent application of University policies and procedures, and follow up of outstanding requests.
  • Assumes responsibility for addressing complex or unusual requests. 

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties. 
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity. 

Building External Relationships

  • Demonstrates the ability to build rapport and develop relationships with external constituents.
  • Displays a genuine interest in constituents’ ideas and concerns, and pursues mutual interests and aspirations between the University and external constituents.
  • Builds trust and forms alliances through shared respect and cooperation. 

Decision Making

  • Demonstrates the ability to make informed decisions in a timely manner.
  • Assimilates and/or secures relevant information to assess the risks and benefits of alternatives.
  • Considers impact of decision in the long and short term.

Supervision

  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

Student Success Direct Support

  • Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Contributes to student success through careful monitoring of student progress within caseload.
  • Promotes student success through regular and persistent outreach to student caseload.
  • Provides encouragement and guidance to foster student success.
  • Shares relevant knowledge and insight to apprise students of programs and services available to them.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect. 

This job description may not encompass all duties and responsibilities associated with the position.