Associate Director, Community Engagement and Service Learning

The Associate Director, Community Engagement & Service Learning leads direct the Center for Community Engagement and Service Learning. The Associate Director will set the programming for the center, and ensure the proper implementation.

• Oversee the planning and implementation of Signature Events such as GatorServe - 9/11 and MLK, Community Partners Fair, Community Engagement Showcase(s), and Appreciation Luncheon.
• Seeks opportunities for grants from foundations as well as external funding agencies to support CCESL's programs. Works with the Advancement Office regarding foundation support.
• Manages the community engagement Work Study Program: sets up contracts with community partners, obtains position descriptions from them, recruits and places students, provides training, maintains contact with students and partners.
• Guides the Community Scholars Program, plans projects with the students and provide practical and useful information about UHD and external programs.
• Manages the Program Coordinator, AmeriCorps VISTA (if applicable), and student helpers
• Manages the Community Engagement (CE) grants including, soliciting applications, organizing application reviews, ensuring funds are spent correctly, communicating with all the stakeholders, and collecting reports and summarizing data.
• Oversees the internship program in the summers, if funding is secured.

• Performs all other duties as assigned.

Direct Reports:

• Supervises student workers and/or temporary employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Trains and counsels others. Provides feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Required Education:

• Master's degree

Required Experience:

• Minimum of two (2) years of related job experience. Experience in higher education

License/Certification:

• None required

• Worked with community engagement programs,
• excellent organizational capabilities,

Knowledge:

• Knowledge working with data collection and analysis to guide decisions;
• Proficient in Excel.

Skills:

• Excellent communication skills

Abilities:

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community;
• Ability to work collaboratively.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and forms alliances through shared respect and cooperation.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Project Management

• Manages project stages from proposal to completion ensuring project objectives are met within project budget and projected time frames.
• Clearly defines roles and responsibilities of project team; ascertains and secures necessary resources; and monitors project performance.
• Keeps management apprised of project status.

Problem Solving

• Formulates plans and strategies to proactively resolve anticipated problems.
• Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
• Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.