Assistant Director, Supplemental Instruction

The Assistant Director of Supplemental Instruction (SI) is responsible for managing the Supplemental Instruction Program operations of the Academic Support Center. The Assistant Director program functions include recruiting, training, supervision, program development, course-based resource generation for learning support, and marketing and outreach to the university community.

• Recruits, hires, trains, evaluates performance, and provides ongoing professional development for Supplemental Instruction Leaders
• Develops, refines, and implements plans for program expansion into new courses while simultaneously sustaining the current scope of offered courses
• Creates promotional materials (print/electronic), collaborates with the Center for Teaching and Learning Excellence (CTLE) to develop online interactive components and content to enhance student engagement and to increase the usage of services offered
• Works with external vendors and Center for Teaching and Learning Excellence (CTLE) to develop, implement, and evaluate innovative Supplemental Instruction (SI) models, such as online and asynchronous services; works with TTLC to provide Blackboard access to SI Leaders and ensures Supplemental Instruction (SI) Leaders are knowledgeable of technologies used in their assigned class (Blackboard, MyMathLab)
• Monitors class and study session attendance and tracks work hours of each Supplemental Instruction (SI) Leaders and approves bi-weekly time each pay cycle
• Prepares and maintains quantitative and qualitative reports and statistics through utilization and grade reports as well as student and SI Leader surveys and faculty evaluations
• Creates budgets for Supplemental Instruction (SI) Leaders staffing, activities, and monitors budget and expense reports regularly
• Meets, liaises, and collaborates as necessary with other university departments

• Performs all other duties as assigned.

Direct Reports:

• Supervises student workers and/or temporary employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Supervises the work of student and/or temporary employees.

Required Education:

• Master's degree in related field (i.e., natural sciences, mathematics, or statistics)

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None required

• Terminal degree in a related field (i.e., natural sciences, mathematics, or statistics)
• Knowledge of Supplemental Instruction model, certification, regulations, and training
• Experience working with EAB Navigate (Student Success Collaborative)

Knowledge:

• Knowledge of SI model in order to train and monitor SI leader performance. Minimum basic content competency in each target subject matter (i.e., math, science, history). Excel, Peoplesoft, Blackboard

Skills:

• Excellent interpersonal and communication skills; strong people management and administrative skills.

Abilities:

• Ability to use computer software and the ability to learn new software; ability to hire and train faculty and staff; ability to gain CRLA (College Reading & Learning Association) Certification.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Research and Analysis

• Applies knowledge and skills to collect and analyze relevant data and information.
• Assesses benefits and risks, and prepares comprehensive reports of findings.
• Submits recommendations for management's review and evaluation.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and forms alliances through shared respect and cooperation.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Technical Expertise

• Possesses comprehensive knowledge and skills in a technical area.
• Effectively applies expertise to troubleshoot existing systems and develop solutions with existing technology.
• Competent to learn new technologies and integrate them with existing technology.
• Willing to share expertise and provide technical assistance to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.