Admissions Counselor II

The Admissions Counselor II provides advanced professional knowledge to entry-level recruiters, assists incoming freshman and transfer students throughout the application process to UHD, and answer questions and provide necessary information. Each Admissions Counselor II is assigned a specific territory and is responsible for recruitment efforts and application processing within that designated area.

• Manages and recruit from an assigned territory of high schools.
• Assists in developing and implementing strategic outreach plans to meet enrollment goals.
• Monitors application progress and conduct proactive outreach to incomplete applicants.
• Provides timely reports to high school counselors and admission leadership.
• Advises prospective and current students on admissions requirements and enrollment steps via virtual, email, phone, and in-person communication.
• Represents the university at recruitment events and outreach programs.
• Assists in coordination of events and admission audits.
• Assists in coordinating the utilization of CRM and reporting tools to track territory performance and recruitment activity.
• Supports, mentor, and provide guidance to entry-level recruiters, including sharing best practices, assisting with territory planning, and supporting onboarding efforts.

• Performs all other duties as assigned

Required Education:

• Bachelor's Degree

Required Experience:

• Minimum of two (2) years of job experience

License/Certification:

• Must Maintain a valid, current driver's license

• Experience in admissions and/or recruitment.

Knowledge:

• Knowledge of the admissions process at UHD, and of the related trends, issues, and accepted practices.

Skills:

• Strong technical skills, including proficiency in MS Office and PeopleSoft.
• Excellent interpersonal and communication skills; good customer service skills.

Abilities:

• Ability to build a rapport with prospective students
• Ability to manage an assigned territory of high schools
• Ability to represent UHD at high schools and at career fairs
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Primary Work Location:

• Spends the majority of time conducting field-based recruitment efforts, with remaining responsibilities carried out in a campus and in-office environment to support recruitment, outreach, and operational needs.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements and has minimal exposure to physical risks. Must be able to stand for periods of time when speaking to students in scheduled visits (50%), sitting (20%), walking (10%). Must be able to lift up to 10lbs. Must be able to drive within a high school territory.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Work Behaviors

Proficiency: 

• Possesses require job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability: 

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly to adjust to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views change as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Customer Service:

Focus on Customer Service

• Focuses on customers’ needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer’s needs and determines appropriate response.
• Promptly responds by providing requested information, taking appropriate action, or referring to appropriate individuals or departments.
• If further actions need to be taken, advise customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success

Student Success - Indirect Support 

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance. * Helps students build peer support networks.
• Encourages students’ participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect * Maintains the learning environment to ensure quality and/or sound pedagogy.

Operational

Computer/Automated System Proficiency 

• Proficient in the use of university applications or automated systems to perform job duties.
• Comply with related policies, procedures, and work rules to maintain system security and data integrity.