Academic Success Coordinator III
Basic Position Information
Job Code: 3045
Title: Academic Success Coordinator III
Essential Personnel: N
Job Family: Student Operations
Job Sub-Family: Academic Advising
FLSA Classification: E
Job Grade: 14
Grade Min: $52,981
Grade Mid: $63,578
UHD Succession Plan: N
Criticality of Position: N/A
Career Ladder: In-Range
Campus Security Authority: Y
Screening Committee: N
Motor Vehicle Record Check: N
The Academic Success Coordinator III provides proactive and holistic academic and career advising to prospective, new, transfer, continuing, and re-admitted students in assigned caseload.
- Provides academic advising to all new and returning students and develops individualized programs of study for each student
- Creates official degree plans for declared students
- Advises students in career exploration, networking, and job-seeking strategies and promotes career fairs for internships and job searches. Facilitate workshops and events for assigned caseloads
- Provides preliminary evaluation of transcripts and submit articulation requests for the respective college
- Serves as a student advocate and assists students by making appropriate referrals to scholarships, financial aid, Student Business Services, Learning Support, Counseling Services, and other campus services
- Maintains continuous communication with students via email, telephone, and in-person. Runs communication campaigns in venues such as EAB and support efforts with the Early Alert and Mid-term grades for assigned caseload
- Manages, maintains, and audits student advising records; assist students with processing paperwork and other issues
- Supports retention and timely graduation efforts for college and UHD students
- Supervises advising support personnel
- Trains students on how to use advising tools, degree audits, and course prerequisites and serves students on initial academic probation, continued probation, academic suspension, and dismissal
- Interprets and maintains online data and resource files related to this position in student information systems and advising software
- Assists with specialized advising projects
- Assists with First Time in College (FTIC) and transfer orientation sessions
- Participates in on and off campus recruitment and registration activities with Houston area community colleges, high schools, and community events
- Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
- Maintains a strong, positive, and collaborative relationship with the College Dean, Associate Dean, Assistant Dean, Faculty and Enrollment Management staff
- Performs all other duties as assigned
- Supervises full-time and/or part-time employees
Delegation of Work:
- Regularly assigns work to subordinate(s)
- Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.
- Bachelor's degree
- Minimum of five (5) years in academic advising or student support experience within higher education
- None required
- Master's degree preferred
Knowledge, Skills and Abilities
- Knowledge of trends, issues, and accepted practices relevant to the position
- Candidate exhibits strong interpersonal skills, and experience working with students, parents, faculty, and staff
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external constituents
- Experience and commitment to serving a representative and diverse faculty, administrative staff, and student body
- Excellent computer proficiency (MS Office Word, Excel, and Outlook).
- Strong ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary student service.
- Ability to work with higher education software systems, analyze data, produce reports, and implement systems to monitor and manage staff productivity.
Work Location and Physical Demands
Primary Work Location:
- Works in an office environment or at off campus locations for recruitment and advising events
- Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
- Position is physically comfortable; individual has discretion about walking, standing, etc.
- Work environment involves minimal exposure to physical risks
- Typical work occurs during business hours Monday through Friday however this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus environments
- Complies with all UHD and UH System policies and procedures
Position Specific Competencies
Commitment to Excellence - UHD
- Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
- Continuously strives to improve work performance.
- Accepts responsibility for his/her commitments to the university.
- Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.
- Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
- Accepts responsibility for his/her actions.
- Respects and complies with department and university policies, procedures, and work rules.
Respect and Cooperation
- Treats others with courtesy, respect, and dignity in the workplace.
- Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.
- Takes responsibility to accomplish job assignments within reasonable deadlines.
- Willing to accept new projects and/or commitments.
- Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
- Arrives to work on time prepared and ready to contribute.
- Possesses required job skills and knowledge.
- Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.
- Willingly adjusts to changing work assignments or conditions.
- Open to changes in operational procedures, technology, and/or organizational structure.
- Views changes as opportunities for learning and professional development.
- Displays a positive attitude to encourage others.
- Promptly responds to changes in work priorities and/or unexpected circumstances or situations.
Computer/Automated System Proficiency
- Proficient in the use of university applications or automated systems to perform job duties.
- Complies with related policies, procedures, and work rules to maintain system security and data integrity.
- Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
- Generates interest and enthusiasm in the subject or message from the participants.
- Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
- Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
- Displays applicable visuals and provides appropriate written materials to support the presentation.
- Formulates plans and strategies to proactively resolve anticipated problems.
- Prudently responds to unforeseen problems through careful consideration and analysis of problem and relevant information and circumstances.
- Recognizes and apprises appropriate university administrator when resolution requires senior management input and/or approval.
Focus on Customer Service
- Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
- Respectfully ascertains customer's needs and determines appropriate response.
- Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
- If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
- Follows up with customers on outstanding requests in a timely manner.
- Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.
Student Success Direct Support
- Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
- Contributes to student success through careful monitoring of student progress within caseload.
- Promotes student success through regular and persistent outreach to student caseload.
- Provides encouragement and guidance to foster student success.
- Shares relevant knowledge and insight to apprise students of programs and services available to them.
- Listens and responds to student requests and concerns with patience and understanding.
- Treats students with respect.
This job description may not encompass all duties and responsibilities associated with the position.