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Academic Success Coach I

Basic Position Information

Job Code: 2444

Title: Academic Success Coach I

Department: Various

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Student Success

FLSA Classification: E

Job Grade: 13

Grade Min: $47,731

Grade Mid: $57,277

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Academic Success Coach fosters the development of students' skills, behaviors, and habits that contribute to success in college and beyond, and helps students to identify and overcome obstacles that impede academic success.


  • Fosters the development of students' skills, behaviors, and habits that contribute to success in college and beyond, and helps students to identify and overcome obstacles that impede academic success.
  • Assists students to develop self-efficacy by identifying and overcoming obstacles that may be impeding academic success; motivates students to practice self-regulation and to take ownership of their academic success.
  • Helps students to identify, develop, and implement learning strategies and study skills specific to course materials.
  • Refers students to appropriate academic personnel and support resources, and collaborates with others as necessary to monitor and accelerate the academic progress of referred students.
  • Maintains and monitors a caseload of first time in college, probationary, and transfer students; monitors the progress of caseload students via check-ins, scheduled meetings, proactive outreach, and regular communication.
  • Collects, inputs, analyzes, and interprets data as required.
  • Collaborates with others as necessary at team meetings, presentations, and trainings.
  • Creates and develops relevant course material for workshops, and other programming for freshman students.
  • May teach and facilitate Academic Recovery Program.
  • Participates in Orientation, Summer Bridge Program, and university activities, such as Open House.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • May supervise Student Employees

Delegation of Work:

  • May assign work to subordinate(s)

Supervision Given:

  • May supervise the work of student workers


Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of two (2) years of related job experience, including experience working with students.


  • None Required

Preferred Qualifications

  • Teaching experience is preferred; previous experience working with at-risk students is preferred.

Knowledge, Skills and Abilities


  • Knowledge of coaching, instructional, and mentoring techniques used in a higher education environment, and the related trends, issues, and best practices; knowledge of the processes and resources required for organizing and leading group and collaborative activities; knowledge of traditional and online course practices and procedures.


  • Good technical skills, including proficiency in MS Office and on university software; strong analytical and problem solving skills; excellent interpersonal and communication skills.


  • Ability to balance multiple demands and effectively organize and manage time and tasks; ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have the ability to move items of up to 30lbs.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.


  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.


  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.


  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.


  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Direct Support

  • Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
  • Contributes to student success through careful monitoring of student progress within caseload.
  • Promotes student success through regular and persistent outreach to student caseload.
  • Provides encouragement and guidance to foster student success.
  • Shares relevant knowledge and insight to apprise students of programs and services available to them.
  • Listens and responds to student requests and concerns with patience and understanding.
  • Treats students with respect.

This job description may not encompass all duties and responsibilities associated with the position.